I bought a game on Steam (Nancy Drew - at Water's Edge) and downloaded it to play it ye...

GetHuman2159494's customer service issue with Steam Software from February 2019

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The issue in GetHuman2159494's own words
I bought a game on Steam (Nancy Drew - at Water's Edge) and downloaded it to play it yesterday. I tried for several hours to get the game to run but Steam would give me an error message saying the game was running. I troubleshooted for well over * hours with no luck. I requested a refund * times and each time, my request is denied because it says I played the game over * hours so I am not allowed a refund. That said THE GAME NEVER STARTED. That period it clocked me as "playing" was me wasting hours out of my day troubleshooting and researching how to get my game to work. This has been a terrible experience and I just want my money back for a game that does not work.
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Steam Software

Customer service issue
Reported by GetHuman2159494
Feb 8th, 2019 - 4 mons ago
I have an issue with Steam Software too
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Seen by 3 customers so far
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Timeline
GetHuman2159494 started working on this issue
Feb 8th 12:49am
GetHuman2159494 indicated the issue is not fixed yet.
Feb 9th 2:41am