I bought a game on Steam (Nancy Drew - at Water's Edge) and downloaded it to play it yesterday. I tried for several hours to get the game to run but Steam would give me an error message saying the game was running. I troubleshooted for well over * hours with no luck. I requested a refund * times and each time, my request is denied because it says I played the game over * hours so I am not allowed a refund. That said THE GAME NEVER STARTED. That period it clocked me as "playing" was me wasting hours out of my day troubleshooting and researching how to get my game to work. This has been a terrible experience and I just want my money back for a game that does not work.
GetHuman2159494 did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman2159494 fixed the problem
We are waiting for GetHuman2159494 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.