I recently purchased Just Cause *. After playing the game for around an hour, I left it...

GetHuman-mvsmoder's customer service issue with Steam Software from February 2019

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The issue in GetHuman-mvsmoder's own words
I recently purchased Just Cause *. After playing the game for around an hour, I left it running while I was doing something else. After coming back, I went to the reviews of the game, VERY BAD, and I too agreed with them. This game is more than boring, it is a downgrade from the previous game that I have. I have already submitted refund requests but they have been declined solely for me having over * hours in the game. Please, I would like a refund, I will literally never play this game again, just look at the reviews, it is true! Please Steam, I know I am over two hours but please allow me to get a refund. Thank you, DreadBrine.
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Steam Software

Customer service issue
Reported by GetHuman-mvsmoder
Feb 7th, 2019 - 4 mons ago
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GetHuman-mvsmoder started working on this issue
Feb 7th 11:57am
GetHuman-mvsmoder indicated the issue is not fixed yet.
Feb 10th 4:45pm