Before contacting them, items GetHuman2039974 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2039974's own words
Hey, this is the proof that I used one of these to buy some of the games on my account. I lost it , I don’t know how but one day someone logged on and took it and changed the email. Also, I’ve attached pictures of the emails that someone changed. This is a never seen before email and my current email is *****@***.com not the one who is now linked to the account. It looks like I’ve been hacked, please help. Thank you!***My old password to my account before someone changed it... was:*“pas.ungada*” this was the password on my account before the hacker changed it.
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