Before contacting them, items GetHuman-schaferr may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-schaferr's own words
I clicked on a link and the next day I couldn't login to my account. I'm pretty sure my account has been hacked. Well actually I now for a fact that its been hacked because an email said sent from Steam said my account info was changed from an IP Address. I look at where the IP Address was from and it said Moscow, Russia. My account was called PoofySloth, but now its called ChevChelios. The name was changed to it. My brother showed me. So could you please help me get my account back.
GetHuman-schaferr did not yet indicate what Steam Software should do to make this right.
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