I played hitman * while it was still free * play. I played it for more than * hours. I...

GetHuman-blessoco's customer service issue with Steam Software from January 2019

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The issue in GetHuman-blessoco's own words
I played hitman * while it was still free * play. I played it for more than * hours. I decided to purchase the game. After purchasing the game I realized I got the wrong package and requested a refund. from the time I purchased the game I had not played the game more then * hours. I was told that since I played the game for more than * hours that I couldn't request a refund. In addition to that when I purchased the game my timer for when was playing the game for free went off. and when I requested a refund the timer is back on saying I have a limited time to play the game.
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Steam Software

Customer service issue
Reported by GetHuman-blessoco
Jan 3rd, 2019 - 4 mons ago
I have an issue with Steam Software too
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Seen by 4 customers so far
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GetHuman-blessoco started working on this issue
Jan 3rd 2:20pm