Before contacting them, items GetHuman-jamouson may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jamouson's own words
Playing game half-way then was asked to log in again but could not and then realised that an email was sent to request for email change and then in * seconds it said email had been changed even though I did nothing and now I can't do anything.*I have been using your self-help tools to recover my account but unsuccessful.*My friend also told me that someone was using my account even though i was offline.*So please help me to recover my account as it has hundreds of dollars in there.*My account name is joplomo.
GetHuman-jamouson did not yet indicate what Steam Software should do to make this right.
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