Before contacting them, items GetHuman1679172 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1679172's own words
A weird account added me and I thought it was a friend. It sent me a link to click on, which I did. I got a little paranoid after because the link was a virus and tried to reset my password. It was really strange that the password reset page produced an error after submitting the new password change. I eventually received an email stating my password have been changed. (Strangely even with the error) Currently, I am unable to log in as it says I have an invalid login. Tried a few times and now I cannot log in using my current network and am told to wait. I am a bit anxious that I may have lost my account to this suspicious scammer.
GetHuman1679172 did not yet indicate what Steam Software should do to make this right.
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