Bought the Sims * with a few DLC. It was running slowly and lagged a lot. Still tried t...

GetHuman1633551's customer service issue with Steam Software from November 2018

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The issue in GetHuman1633551's own words
Bought the Sims * with a few DLC. It was running slowly and lagged a lot. Still tried to play it but then it wouldnt work at all after a few hours. The loading freezes and if i quit the game, it wont open back up unless i restart my computer. I was denied a refund because of the playtime (i played * hours out of the * they give you) but the SIMS WONT WORK. Some of that * hours was spent trying to get the game to work. It would say it was running without issues but the game wouldnt load. I just want a refund on the game because it doesnt work, and when it did it was incredibly laggy.
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Steam Software

Customer service issue
Reported by GetHuman1633551
Nov 27th, 2018 - 9 mons ago
I have an issue with Steam Software too
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Timeline
GetHuman1633551 started working on this issue
Nov 27th, 2018 12:59am
GetHuman1633551 indicated the issue is not fixed yet.
Nov 27th, 2018 1:04am