I bought assassins creed odyessy and the game is not working once it eventually loads i...

GetHuman-jonwalla's customer service issue with Steam Software from November 2018

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The issue in GetHuman-jonwalla's own words
I bought assassins creed odyessy and the game is not working once it eventually loads in. I have * hours of an acutal save but the steam page says that I have ** hours on it. This is because the other nine hours I have been waiting at a loading screen and then the game would then freeze and crash. There was an update for the game a day or two ago yet it didn’t not fix my problem. I would like my money back since I can not play it.
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Steam Software

Customer service issue
Reported by GetHuman-jonwalla
Nov 2nd, 2018 - a mon ago
I have an issue with Steam Software too
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Seen by 2 customers so far
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Timeline
GetHuman-jonwalla started working on this issue
Nov 2nd 8:39pm