I purchased Amazing Frog for my son but when you try to launch the game it crashes ever...

GetHuman-relight's customer service issue with Steam Software from August 2018

Help with my Steam Software issue
The issue in GetHuman-relight's own words
I purchased Amazing Frog for my son but when you try to launch the game it crashes every time. I issued a refund but received a reply that the game had been played for more that two hours and a refund will not be granted. The game crashes every time it is opened. How could it have been played for over two hours. My son was really excited about this game and saved his money to buy it. Bad first experience with Steam!
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Steam Software

Customer service issue
Reported by GetHuman-relight
Aug 1st, 2018 - 9 mons ago
I have an issue with Steam Software too
Fixed
Seen by 5 customers so far
Similar issue to 1467 others
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Timeline
GetHuman-relight started working on this issue
Aug 1st, 2018 1:57pm
GetHuman-relight indicated the issue is not fixed yet.
Aug 1st, 2018 3:16pm
GetHuman-relight indicated the issue is not fixed yet.
Aug 1st, 2018 3:17pm
GetHuman-relight indicated the issue is not fixed yet.
Aug 1st, 2018 3:18pm