There was a failed payment on steam but steam still drafted the money out of my account...

GetHuman-blairdup's customer service issue with Steam Software from July 2018

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The issue in GetHuman-blairdup's own words
There was a failed payment on steam but steam still drafted the money out of my account. It was a total of **.** , I tried to add on my account for a pass on rainbow six siege, but it stated that it was not able to perform the transaction, however it still drafted the money out my account and left me with nothing. I would like a total refund.
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Steam Software

Customer service issue
Reported by GetHuman-blairdup
Jul 5th, 2018 - a yr ago
I have an issue with Steam Software too
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Seen by 19 customers so far
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Game Name
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Game Version Type
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Timeline
GetHuman-blairdup started working on this issue
Jul 5th, 2018 8:17pm
GetHuman-blairdup indicated the issue is not fixed yet.
Jul 6th, 2018 9:56pm