I was sent a link from an account that seemed to be advertising something for CS:GO, an...

GetHuman-jabarisi's customer service issue with Steam Software from July 2018

1091 similar
0 following
Help with my Steam Software issue
GetHuman-jabarisi's next move: call Steam Software.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jabarisi's own words
I was sent a link from an account that seemed to be advertising something for CS:GO, and the website looked like any other CS:GO site would. Once I clicked the link, a typical "Sign in through Steam" box popped up, and I entered my credentials without much thought. Afterwards, I was logged out of my mobile authenticator, and my contact email was changed. I looked into it, and the changes were made from an IP address from Russia. The new email ends in "mail.ru".
GetHuman-jabarisi did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-jabarisi fixed the problem
We are waiting for GetHuman-jabarisi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jabarisi fixes it.
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman-jabarisi
Jul 4th, 2018 - a yr ago
I have an issue with Steam Software too
Seen by 5 customers so far
Similar issue to 1091 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder
GetHuman-jabarisi started working on this issue
Jul 4th, 2018 4:26am
GetHuman-jabarisi confirmed the issue is fixed. Hooray!
Jul 4th, 2018 11:56am