Hello! My account's name is VetoTheNeato (Aka SpaghettiIsReady) and I recently gifted m...

GetHuman-bwg's customer service issue with Steam Software from June 2018

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The issue in GetHuman-bwg's own words
Hello! My account's name is VetoTheNeato (Aka SpaghettiIsReady) and I recently gifted my friend the game "Ultimate Chicken Horse" (His name is Slady). When he received the gift, we played a few rounds but got bored of it very quickly, and decided that we would refund our purchase the next day. However, in the morning we found that the game was still running on his computer, racking up the time far above what was actually played, about ** hours. After he enabled me to request a refund via Steam Support, I was told kindly that the game simply had too many hours poured into it. This kind of puts me between a rock and a hard place, as he doesn't want the game and I cannot get my money back. Is there anything you can do?**Best,*VetoTheNeato
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Steam Software

Customer service issue
Reported by GetHuman-bwg
Jun 29th, 2018 - 10 mons ago
I have an issue with Steam Software too
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Seen by 6 customers so far
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Timeline
GetHuman-bwg started working on this issue
Jun 29th, 2018 12:26am
GetHuman-bwg indicated the issue is not fixed yet.
Jun 29th, 2018 1:30am
GetHuman-bwg indicated the issue is not fixed yet.
Jun 29th, 2018 1:54am
GetHuman-bwg indicated the issue is not fixed yet.
Jun 29th, 2018 3:54am
GetHuman-bwg indicated the issue is not fixed yet.
Jun 29th, 2018 8:25pm