I think my account was stolen because i was on a site named https:**skinfactories.com...
GetHuman-dzankurt's customer service issue with Steam Software from June 2018
Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-dzankurt's own words
I think my account was stolen because i was on a site named https:**skinfactories.com* (that I found because the steam workshop) and wanted to log in and it did not work then i went back to my steam and it sad please re login and I wanted to but then it did not work it sad that the password is incorrect! The mail was changed, my steam guard and phone removed. I have proof of that, when I saw the mails from steam that my phone and steam guard where removed and my mail changed I send a help request to steam support immediately after that. But I am worried about my account and games so I came here in search for help, I just bought CS:GO and Rust too. I would like if you could help me get my account back. (If you could change the email and password for me)
GetHuman-dzankurt did not yet indicate what Steam Software should do to make this right.
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How GetHuman-dzankurt fixed the problem
After noticing that the account was hacked sending an mail to the Steam Support would be the first thing you should do! Write it as detailed as possible: what u did before u got hacked, how do you think u got hacked*how you got hacked, your info about your account to proof that you are the owner of the account. Much better would be if you have screenshots or videos of your acc that proof that YOU are the owner, the more info Steam-Support has the quicker u will get your account back! My problem was solved MAX in a day (I dont know how much time it took them to solve it exactly, sorry). But they did a great job recovering my account, they were quick and they deserve to be praised for their work! And I wish good luck to everyone who has the same problem as I did, and I hope that you will manage to get your account back!!! ******
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