Steam application froze at the Store prompt when I was visiting looking for new softwar...

GetHuman-dpoendpo's customer service issue with Steam Software from June 2018

Help with my Steam Software issue
Steam application froze at the Store prompt when I was visiting looking for new software. Could still play games, all nine, but when I reinstalled the steam app itself to get rid of the screen freeze when going to "store" now I see install instead of play on the new app. I am reinstalling fallout * since I have no other way to access the game itself which is still on my computer. I am just now exploring the highest levels of the game and am afraid I will have to start all over again from scratch. I have all the extra worlds added and a number of mods. What can I do? What happens if the steam app freezes again after reinstallation of all games and extras and creation club additions? A real disaster with the steam app the basic problem. PLEASE HELP!!!!! lot of time invested... thousands of hours...
I trust that Steam Software will make this right and come up with a resolution that is fair.
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Steam Software

Customer service issue
Reported by GetHuman-dpoendpo
Jun 24th, 2018 - 2 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-dpoendpo started working on this issue
Jun 24th 4:50am
GetHuman-dpoendpo indicated the issue is not fixed yet.
Jun 24th 5:57am
GetHuman-dpoendpo indicated the issue is not fixed yet.
Jun 25th 6:16pm
GetHuman-dpoendpo indicated the issue is not fixed yet.
Jun 27th 7:59pm