I want a refund for a game I bought twice, just for my second purchase

GetHuman-mrhamza's customer service issue with Steam Software from June 2018

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The issue in GetHuman-mrhamza's own words
Ask for a refund since I bought the game twice ... Roughly two years ago, I bought GTA * off Steam. After about a year, I decided that being low on cash meant downloading mod menus. Inevitably, I got banned, so I went on Steam support and removed it off my account. Then after another year, I suddenly wanted to play GTA again, and wanted to turn a new leaf and not use mod menus, so I spent $**.** to get another copy. When I wanted to log on to online, I was greeted with the permanent ban I received last year. I didn't want my $** to go to waste, so I refunded it. I got denied even though I didn't have playtime on my second purchase, I only had it on my first (*** hours). I want a refund ($**.**) for the second time I purchased it, not the first time. My steam account is "Bird Squirt" (don't judge me). Thank you
I did not play at all, and not even able to play on my second purchase.
The only way to make it right is by refunding me the $**.** I paid.
I've been using Steam for almost * years and have spent about $*** on it.
The only thing I've tried is the refund system, and it did not work
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Steam Software

The Steam Refund System
Customer service issue
Reported by GetHuman-mrhamza
Jun 22nd, 2018 - a yr ago
I have an issue with Steam Software too
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GetHuman-mrhamza started working on this issue
Jun 22nd, 2018 8:21pm