Before contacting them, items GetHuman-attinthe may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-attinthe's own words
I have had a steam account for years. However, I used it rarely. When I tried to get on after at least three years of not using it I found all my game were gone and friend unfriended. I believe that someone hacked my account that was linked to an unused Gmail account and traded away my games. The password the old Gmail account was changed and I no longer can access it. however, I was able to change the account over to my new email account. I understand if there is nothing you can do, please at least tell me if the games were in fact traded away.
GetHuman-attinthe did not yet indicate what Steam Software should do to make this right.
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How GetHuman-attinthe fixed the problem
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