Premium amount keeps going up when I'm being told different and being lied to!

GetHuman-azbrile's Complaint issue with State Farm from April 2019

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The issue in GetHuman-azbrile's own words
Complaining about why I keep getting lied to and why they keep taking more money than what has been said I'd pay! ... I have had auto insurance with State farm for the last *-* years and once I had renter's insurance and it was supposed to be taken off about * years ago and I was told it was off. THAT WAS THE FIRST LIE. Got it fixed supposedly and then saw that the amount charged was still higher than what was told to me and a woman said it was because no one took the renters off. THAT WAS THE *ND LIE. Told another woman when I saw the amount higher than when it was supposed to be fixed a second time and she said renters was still on there. She took it off to my knowledge and I have the emails between her and I saying she did take it off. THAT WAS THE *RD LIE. I called again and another woman said it was not taken off so she told me she did it this time for sure and that I should only pay $***-$*** a month which is cool. I get to my account today and see that State Farm has charged me $***!!!!!!! ARE YOU KIDDING ME????!!!!!!! I called and was told I'd get a call back before * and still nothing. It's only *:** right now but still I called them around *. I'm switching because I'm tired of being lied to and I work at an insurance company and know for a fact this is not supposed to happen!!!!!! I'm getting this fixed hopefully and would love a refund on the $*-* extra a month I've been spending the last * years. I was told I would be refunded at least a year and that NEVER happened either!
I'm forgiving to a point and then when it's more than twice and a company taking however much of my money then I'm exceptionally upset. This makes me not trust the company at all nor would I ever recommend state farm to anyone after all this! I should've listened to others about not going with state farm
I want my money refunded for the last year and a half at least and DO NOT WANT TO BE LIED TO ANYMORE!
I've hardly made a huge deal out of it and I've trusted each rep I've talked to and still NOTHING has been done like I've been told! I've given State Farm * too many chances and I'm irritated and will be switching
I have emailed and called multiple times on this issue
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State Farm

Auto Insurance
Complaint issue
Reported by GetHuman-azbrile
Apr 1st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 536 others
0 customers following this

Timeline

GetHuman-azbrile started working on this issue
Apr 1st, 2019 9:20pm

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