State Farm Customer Service Issues

On June 21, [redacted], my [redacted] Lincoln and my purse, along with other belongings, were stolen. As a result, I couldn't rent a car under my name. I contacted Jessica Ivey, who was handling my claim, to discuss getting a rental car. She informed me that if someone else rented a car for me, State Farm would reimburse them upon submission of the rental receipts. During my move, I only found a few of the rental receipts and sent those to State Farm. Recently, while moving the rest of my belongings, I found the remaining receipts. I have emailed pictures of them to State Farm multiple times without a response. I was warned about possible legal action if I don't repay the person who rented the cars for me. I am seeking reimbursement for the car rentals to settle this matter. Thank you, Sylvia A Starr.

I received a letter from State Farm addressed to Stephen Galarza, but it was opened by mistake. My wife, a retired USPS employee, suggested that if I return it to the post office, it might be disregarded as junk mail. Should I send it to the correct address if known, or return it to the Atlanta office? If you have Stephen Galarza's current address in Lakeland, FL, I would be glad to ensure he receives it. Please let me know what I should do. Thank you. Thomas Rodgerson.

I have contacted my local agent multiple times regarding a refund for Homeowners Policy #33 BJ H415 2, which was supposed to be cancelled on May 11, [redacted], along with an auto policy. Strangely, the auto policy refund was issued, but not for the Homeowners Policy. After contacting the local agent, a refund check for $31.60 dated for 4/[redacted] was received, covering only a month, not the entire year. Despite further requests from the agent, I have yet to receive the correct refund. It appears that there was a lack of follow-up from the agent, leading to delays. I have tried reaching out to other representatives, but it seems there are no alternatives to address this issue promptly. I hope this matter can be resolved more efficiently than dealing with the local agent directly. Thank you for your assistance.

I work as a real estate property manager at Associa Hawaii, and I am handling a claim for my client, Brian Yoshida, with Claim #R385396 since February. There was a leak on the third floor of the building, and among the parties involved are Cyndi Perkins from State Farm, Fred Harris also from State Farm, and the AOAO Leilehua, which is associated with State Farm. I have recently obtained the necessary documents, but I am facing difficulties with the claims phone system. Despite multiple attempts, I have not been successful in reaching a real person to address this issue promptly. I urgently require assistance from someone in the claims department to resolve this matter. Please contact me at my office number at Associa Hawaii, [redacted], or my cell phone at [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you. Tommie Masuda, Associa Hawaii Rental and Sales.

My brain and legs suffered permanent damage due to a hate crime incident I reported to your representatives regarding the lawyers involved, who took no action. I seek financial compensation for the physical and mental trauma that cannot be undone. The involvement of Peak Investment Properties LLC in hiring these lawyers adds to the distress of their inhumane actions. The whole situation is deeply disturbing and seems almost sinister. I was your client when this transpired, and the knowledge that individuals associated with you could commit such heinous acts has forever changed me. Encouraging hate crimes against individuals, especially those who believe in God and have had a personal experience, is unacceptable. I have shared this with various authorities and people nationwide.

Hello, I want to address issues related to property rights and safety concerns. I believe I have the authority to live on certain properties under US Marshal law, but recent incidents, like a person being attacked with a knife, have made me question my safety. Despite paying taxes, I feel the state is not taking responsibility for protecting me and my properties. I have evidence of phone calls and proof of being harmed. Due to blackouts and damages, I feel the laws are not protecting me, and I'm being kept from accessing the legal system. I mention various legal codes and crimes that I believe have been committed against me. I have also made statements through phone calls and faxes to various authorities documenting my concerns. I seek justice for the injustices I have faced and the losses I have incurred.

Last night, I was attacked in my home. The perpetrator is now in jail facing multiple charges. He broke two large mirrors, two phones I tried to call [redacted] from, my TV, and one of my Apple iPads that I use for playing games. This resulted in interference with reporting a crime charge for breaking the devices that could be used to call for help. I have been cleaning up glass and spilled pop for the past five hours, sustaining cuts on my hands in the process. As a single mother of three, I can't afford to replace these items. My children also had to witness this traumatic event. I am wondering if I should file a claim to cover the costs of replacing the broken items and cleaning up the mess, as I have pictures, a police report, and a restraining order in place.

I experienced a serious pipe burst on 10/1/[redacted] in my townhome. Upon returning from work, I found everything soaked. The downstairs area had to be completely gutted - all flooring, lower kitchen cabinets, baseboards, and door frames were removed. The water had to be shut off for several days while the plumbing was being replaced. This was a very stressful event as the water damage was extensive, even ruining some of my furniture. Unfortunately, I received a letter stating that my homeowners' insurance was cancelled, which left me devastated. I have been a loyal client since the mid-70s, paying premiums on time and never having made a claim until [redacted]. This, coupled with a recent car accident where my [redacted] VW Jetta was totaled, has left me in a difficult situation. I am deeply hurt and angered by the cancellation and feel that this decision is unjust. I am exploring all possible avenues to seek resolution.

On approximately February 28, [redacted], we experienced heavy snowfall that caused significant damage to the decks of our home. Despite reporting this to our agent on March 8, [redacted], State Farm has yet to process our claim as of August 17. We have been loyal customers of State Farm for five decades since purchasing our home in [redacted], which was insured without inspection. Our primary concern is the safety of our wheelchair-bound husband, as a collapse of the deck could impact the attached ramp. An engineer advised against using the decks, adding urgency to our request for prompt payment to proceed with repairs before winter. We hope State Farm will address our claim promptly. - Larry & Rosemary R. [redacted]

Subject: Roof Claim - State Farm Insurance Claim Number: 13-[redacted]-B79 Policy Number: 13-B0-L707-5 Policyholder: E. Muzyka Contact: [redacted] Loss Location: [redacted] S. Moody Ave. Chicago, IL [redacted] To the Claims Department, I recently learned that the two-year deadline for factoring in depreciation on this claim has passed, making it ineffective. I would like to provide some context in the hopes of receiving fair consideration for this loss. My wife Roxane Muzyka was diagnosed with Pancreatic Cancer Stage 4, which unfortunately led to her passing on May 31st of this year. Roxane was the one who initiated the roof project, and I was in charge of dealing with the contractors. Due to the challenging circumstances, including her illness, confusion arose regarding the dates. Despite the claim being filed in November [redacted], State Farm's inspection and the contract were later in [redacted]. Work was intended to start in April [redacted], with a down payment made to secure an early slot. However, due to Roxane's deteriorating health and costly medical treatments, the project was postponed. I kindly ask for understanding regarding why the roof work was delayed. Enclosed are the necessary documents for repair/replacement. Please feel free to reach out if you require additional information. Thank you, E. Muzyka

Every time I attempt to log into my account, I am prompted to reset my password. After changing it 16 times, I am now facing constant confusion and being locked out due to password-related issues. I am seeking guidance on accessing my account without the repetitive password changes. Interestingly, when I reuse the previous password, I am still required to update it again. This repetitive process is frustrating, especially when trying to pay bills. Despite using an older password, I am urged to change it once more. Is there a way for the system to retain my password to avoid this unnecessary hassle? Unfortunately, I do not have a mobile device for bill payments.

Claim No. 55-9360K11 I am reaching out regarding the claim mentioned above. I am concerned as I have not received any responses to my calls or emails. The incident occurred on June 21, [redacted], and I have already had two State Farm appraisers assess the damage, along with receiving a repair estimate from a contractor. As we are approaching the rainy season in Northern California, I am worried about hazardous materials on the property seeping into the groundwater. I am unsure if I need to organize the demolition before the rains start. Despite reaching out multiple times, I've only heard back once saying my claim is under review. It has been over three months, and I have not been informed of State Farm's plan of action. With animals and grandchildren on the property, this delay is concerning. Being a loyal State Farm customer since [redacted], I hope for a swift resolution. Any guidance on the next steps or a responsive contact person would be greatly appreciated. Thank you, K. Reichenberger

I was unfortunate to experience an accident recently and needed to confirm my rental car coverage. When I called on Monday, after waiting on hold for some time, I was informed that I had rental coverage. However, today, when I called to ensure the rental car would be ready for tomorrow's drop-off, I was surprised to find out that it is not covered. I have already planned the drop-off and parts have been ordered for my car. I'm relieved I checked before dropping off my car.

My claim number is 35B7686P9. I received two calls from Hertz in Ironton, Ohio, informing me that a driver would pick me up to get my rental car. However, when the driver arrived in a different car than promised, I was left without a rental. This situation is urgent as I need a car promptly to ensure the person who pays for the insurance can go to work. It is frustrating that the information provided was inaccurate, causing inconvenience. I am in need of a car immediately.

Claim number #42-B749-1N3: I have received my claims check, but I am unable to deposit or cash it because it has been issued incorrectly. The check was made out to the ESTATE OF MARY RALOFF & ALLISON TALBERT, whereas it should have been written as Mary Raloff OR Allison Talbert. Additionally, the title does not include ESTATE OF MARY RALOFF. I have been advised to have it corrected at the DMV, but this process will involve sending it to Nashville. I rely on my car for work, and without it, I am facing difficulties with this situation. Clarifying the distinction between AND and OR is crucial here.

I am currently experiencing issues with State Farm Auto regarding claim 46B [redacted] R5. Unfortunately, communication from the claim representatives has been lacking, requiring me to consistently reach out for updates which is quite frustrating. Despite my efforts, they are not cooperating with the authorities involved, and have not inspected the damage to the vehicle despite sending them photos. This situation seems to revolve around Donna Davis and Kristen Jones, with contradictory accounts of the incident. The lack of assistance from the claim representatives has me considering switching to a new insurance provider due to the unhelpful service I have received.

After being with State Farm for 42 years, my spouse and I were shocked to see our premiums spike by $[redacted].85. Despite having a spotless driving record, we were informed it was due to exceeding our safety miles. This puzzled us, as we only had around 10,[redacted] miles on our vehicle over the past year. When we questioned this, the agents were unhelpful. Our designated agent claimed it was out of their hands due to expensive parts needed for our truck. Subsequently, we received another bill for an extra $19.49 increase, pushing our total premium to $[redacted].64 from $[redacted].30 in June. Disappointed by the lack of support and the rude behavior from the agents, we've decided to switch insurance companies by December 24, [redacted]. We had hoped our loyalty to State Farm would be valued, but it seems our concerns fell on deaf ears. We request a thorough review and resolution to this matter if possible. Thank you for your attention.

I recently received my auto-renewal notice for my cars. The notice listed the full policy amount with all discounts, as well as the cars and drivers accurately included. The policy outlines a total of $[redacted].98 for the upcoming six-month period, to be divided into six payments. Surprisingly, the amount they are attempting to charge is $[redacted].00 split into six payments, which is over $70 more per payment. I have not received any new policy documents, and they have not provided an explanation for the increased amount or sent an updated auto-renewal document.

Re: Policy no 92-E6-T217-1 California G07: Hello, I have been insuring my retail business with State Farm under the above policy since [redacted]. I've operated this retail business in the same city since May 1st, [redacted], with no major accidents or insurance claims until the recent burglary on December 6th, [redacted]. Despite renewing the policy after the incident, I received a letter stating that my policy cannot be renewed due to a reported theft of personal property. This reasoning does not align with the actual claim I made, which was for business property, not personal items. I feel unfairly treated and disappointed by this decision, especially so close to the holidays. I hope someone at State Farm will reconsider the cancellation and allow me to remain a customer. Thank you. Best regards, Tewodros G. OMG-Smoke Shop [redacted] Brookhurst St, Garden Grove, CA [redacted]

Subject: Displeased State Farm Customer Seeking Assistance Hello, I am Barbara Jessup, a long-time State Farm client, though uncertain of my future with the company. My claim number is 3303L972W. On December 10, [redacted], my 17-year-old daughter had a car accident due to rain causing hydroplaning. The car was towed to a tow yard as advised by the police that night. The next day, I contacted my agent and was directed to the claims department where we discussed the accident and the fact that we only had liability insurance. I was informed to await further instructions after other claims were filed. Since then, I have received no updates on the next steps. Upon following up last week and today, I was informed that the case was closed without any prior notice. Now, I am unable to retrieve my personal belongings from the car without paying a substantial bill or signing over the title. I find it troubling that the claims department did not advise me to collect my car earlier. This has resulted in additional expenses and inconvenience. Having multiple policies with State Farm, I have always felt secure until this incident. Unhappy and considering my options, Barbara Jessup