Squarespace Customer Service Issues

Hello, I am John Kelly-Keifer, and I recently experienced an unexpected renewal payment for my domain jazzrockentertainment.com . I am currently unable to make this payment and am therefore requesting a refund promptly. From what I understand, Squarespace does not offer refunds for renewed subscriptions once they have been canceled on their website. I am willing to provide any necessary information to facilitate this process. Unfortunately, I am unable to proceed with the subscription, and I sincerely hope that someone can assist me with this matter. I am feeling quite distressed about this situation as it holds significant importance for me, and any help would be greatly appreciated. Thank you, ~John Kelly-Keifer

I believe there has been an error in the billing process for the website thejennycatterson.com. My name is Jennifer Catterson, and I used the last four digits of my card, [redacted], to make the payment. I have attached screenshots displaying the various charges incurred during the creation of the site. It appears that there are more charges than expected. Ideally, I should only see two charges - one for purchasing the domain and the other for hosting. If I upgraded the plan, I would assume the original charge would be adjusted. Nowhere was it mentioned that each template change or plan modification would result in additional charges.

I recently paid $[redacted] for my renewal on Solutions.net. However, the receipt I received displays the wrong company name as orchard-chartreuse-t5xg.squarespace.com instead of my company name. Moreover, the merchant category listed is incorrect; it states Comp Programing, Data Prcsng, Intgtrd Sys Degn Srvs while my category is coaching. I would like to know how this can be rectified to show the correct information with my name, Pamela Carter, and my company, Solutions.net. Thank you.

Hello, I have attempted numerous times on different computers to access the credit card billing information for my account as prompted in an email from Squarespace. However, each try leads me back to an error screen. The instructions outlined on the help page seem straightforward, so I believe I am following them correctly. Could you please suggest an alternative method for updating the credit card billing details? Kindly refrain from sending me the instructions available on the website again as they have not been successful for me. Thank you, -Tim G. Website: discoverycorpsinc.com

Hello, I have attempted to access my account's credit card billing information following Squarespace's email on multiple computers, but consistently encounter the "Whoops" error screen. Despite following the steps outlined on the help site correctly, I remain unable to proceed. I kindly request Squarespace's guidance on updating the credit card billing details without providing the identical instructions available on the website, as they have proven ineffective. Thank you, -Tim G. Website: discoverycorpsinc.com

I accidentally paid Squarespace $[redacted].00 because of an email I received, thinking it was for my actual website, only to realize I had paid for a service I no longer use. I quickly cancelled the subscription and left the webpage up briefly to explain the situation. I have since requested a refund, which was over a week ago, but I have not received any response yet.

I recently canceled my website with Web.com and created a new one on Squarespace. I transferred my domain to Squarespace (brooklyndrivingschoolinc.com) and received the authorization from Web.com. Currently, when I search my domain online, the old site appears, but I'm hoping for my new Squarespace website to go live soon.

I am attempting to confirm ownership of my website domain "sprinkleofhappinessdonuts.com" with Google Sites. There are two verification steps involved. Firstly, it requires knowing my domain registrar/provider. I use Squarespace, but I am not able to locate it in the options, so I selected "other." The second step involves entering a TXT code in my domain's DNS settings. I added the code to the Advanced DNS settings on Squarespace but it did not work, even after trying periodically for a day. I also attempted verification with a CNAME code with no success. Could it be because I may have selected the wrong domain provider/registrar initially? Squarespace was not an option on the list, so I had to choose "other." Please advise accordingly.

I am writing to address a recent issue regarding the creation of a business page by someone on my behalf. Concerns have arisen about the access to my account and potential exposure of sensitive information such as banking details. The individual in question is Evan Hovich from Hovich Marketing Group, who set up the account with your company. I have been provided with the login information and now seek guidance on updating my account details without necessitating its cancellation. According to advice from GoDaddy, Evan should supply a DNS for me to manage the domain transfer independently, which he has yet to do. I can be contacted at [redacted] for further assistance. Thank you.

Hello, I received a suspicious email regarding a domain expiration notification. I believe our payments are up to date as we usually pay annually in June. However, I wanted to bring to your attention that there seems to be a scam circulating under your company's name. Here is a snippet of the email I received: - Email Address: [redacted] - Subject: 39IUSL5FRB - Notice#: [redacted] - Date: [redacted]-09-22 The email urges immediate secure online payment for a domain expiration for globalpathwaysjewelry.com. The content seems to contain confidential information to push for a payment. Please be aware of this potential scam.

Hello, I am Diane Jackson, and my company is GUD VIBES ORGANICS. I used Square Space to invite a web designer as an administrator for website changes, but they are having trouble accessing it without the original password. Can you confirm if Square Space sent the invite and help the designer regain access promptly? It is urgent as I need my website to meet compliance standards for a bank approval. Please reach out to update me on the account's status for the administrator. Thank you, Diane J.

Subject: Correction Needed on Recent Charge Hello, I am reaching out to address a discrepancy in a recent charge on my account. My husband, Raphael (Ray) Faccio, informed me that there is a charge of $[redacted], not $[redacted] as originally mentioned. He has reached out via [redacted] requesting a refund and cancellation of the account, which was supposed to be terminated previously. The charge in question appears to be for a website annual renewal, which should have been cancelled according to past correspondence with Squarespace customer service. The provided contact information for any necessary follow-up is as follows: Raphael (Ray) Faccio [redacted] [redacted] Faccio/Deneen Group, LLC [redacted] Rustic Oaks Ct., #18 Green Bay, WI [redacted] It's important to note that the involvement of Sean Faccio is unrelated to this case, and my name is Raphael Faccio, the primary contact for this matter. Thank you,

I noticed an unauthorized charge on my credit card ending in ...[redacted] on 3/29/21 for [redacted].82. Further investigation revealed an additional charge on 3/26/20 for [redacted].06, which appears to be for a Squarespace website prepayment. I have not created or ordered a website through Squarespace. While I have explored Squarespace for a potential website, I have not engaged in any website development or account creation with them. Please advise on how to rectify this situation. Thank you, R.J. [redacted] [redacted]

I previously had hosting for my website and email through HostGator. Recently, our marketing person decided to switch our website to Squarespace but we wanted to keep the email services with HostGator. However, after the domain transfer, it seems like the email MX records are now pointing to a server at Squarespace that cannot handle emails. HostGator provided some suggestions to fix the issue from the Squarespace side, but the changes have not taken effect yet even after 24 hours. I've been struggling to get support from Squarespace as their customer service seems to be unresponsive with an endless loop of login attempts and unmonitored email addresses. It's frustrating not knowing if anyone at Squarespace is working on resolving this matter.

Hello, I'm reaching out to Squarespace regarding a closed account that is currently under dispute with my credit card company. Back in April [redacted], I bought a domain for $20.00 and signed up for a $28.00 account with Squarespace. Unfortunately, I was dissatisfied with the service as I encountered issues while trying to design and upload content. Consequently, I decided to close the account and requested a refund. During the dispute process, I discovered that my account had not been properly closed; it was connected to an unfamiliar or incorrect domain, which was promptly closed. I am seeking to have the total charges of $[redacted].45 refunded back to my credit card account. I've spoken with multiple Squarespace representatives and am eager to resolve this matter promptly. Thank you for your attention to this issue.

Subject: Issue with Oilandnectar.com Domain and Email Hello, I am experiencing difficulties with my domain www.oilandnectar.com. My email associated with this domain is [redacted] I am unable to access my email and have tried to resolve the issue on Squarespace without success. Upon attempting to subscribe to a Workspace Account, I received a message stating I already have an account. Subsequently, a notification indicated I owed fees for Google Workspace, leading to account suspension. I paid for my Squarespace account in June and am perplexed about these additional charges. This situation is frustrating and difficult to address without proper communication channels. I would appreciate prompt assistance to clarify and resolve this matter effectively. Thank you for your attention.

Square Space debited £[redacted].00 from my Santander 1/2/3 Current Account on October 26, [redacted]. I don't have an account with Square Space and find this intrusion on my personal funds unacceptable. I'm requesting a full refund of the amount taken plus an additional £[redacted].00 for the breach of security and unauthorized access without my consent. Trying to raise this concern on their website has been challenging. I would like an explanation for this incident. To discuss this matter, please contact me at [redacted]7. I'm Robert Michael Gerald Stone. I am wary of providing my bank details due to potential fraud. I am puzzled about how they gained access to my account and urge them to clarify promptly. Having a Square Space telephone number for direct communication would be beneficial in resolving this issue. Thank you, Robert Stone.

I don't have an account with Square Space anymore. A contract from three years ago ended, and I no longer have those details. Someone took £[redacted].00 from my Santander Current Account on 26 October [redacted] without my permission. I need to talk to a person at Square Space. Please provide me with a telephone number. Mine is [redacted]7.

I used to host a website, www.claudionalerio.com, with you years ago. The website is no longer active, but the URL is active until 2/20/[redacted]. I would like to migrate this URL to WIX.com. The A record is 23.[redacted].62.[redacted] and the CName is www154.wixdns.net. I have been trying to access my account via email but have not received any response from Weeble. Please assist me in migrating the account to WIX or provide detailed instructions on how to proceed. Kindly contact me at [redacted] Thank you, Linda Fairchild

I recently closed my shop and had canceled my website subscription at the end of June. Despite receiving an email confirmation on June 23 at [redacted], I noticed that I have been continuously charged $30 monthly, with the latest deduction on November 10. I would like to request a refund for the charges made since last June, terminate the subscription, and cease automatic withdrawals from my AMEX account. I have been trying to reach a customer service representative without success. Any assistance you can provide would be greatly appreciated. Thank you, Iman