Squaretrade does not have a resolution that works for me

GetHuman3146712's Issue with a claim with SquareTrade from June 2019

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The issue in GetHuman3146712's own words
claim a warranty ... squaretrade told me to get it fixed by a local repair shop, it is unable to be repaired. no option to tell them that.**edit: I had to call them TWICE to get another option, which was to send it to their facility. Why was this not an option in the first place? (will update if that goes well)** First call i was told to go to other repair shops to try to get it fixed, which all were phone repair kiosks in malls (this is a graphics tablet monitor thats over a foot long). I contacted recommend shops and all that got back to me said no. Second phone call they still tried to tell me "this is the only resolution" and only when asking for a supervisor did i get a better option, which is still not what i wanted.
Sent me to places that do not fix graphic tablet monitors. Reps you call have no power to help you.
I rather them just send me a new tablet then having to send in a tablet i already proved broken and having to wait another week to get back to my work as a freelance artist.
I already brought the tablet to be fixed and had a receipt saying it cant be, contacted more shops who said they cant. I sent it in before trying to resolve it and they still wont grant me my warranty.
ive done email and phonecall, they only are willing to attempt to fix things over the phone, where they argue with you.
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SquareTrade

warranty
Issue with a claim
Reported by GetHuman3146712
Jun 25th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 790 others
0 customers following this
Items needed
Where did you purchase your policy
Order number for your policy
Billing address on the account
Where did you purchase the item your claiming warranty on
Details of how you damaged the item

Timeline

GetHuman3146712 started working on this issue
Jun 25th, 2019 8:15pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:26pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:27pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:27pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:27pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:27pm
GetHuman3146712 indicated the issue is not fixed yet.
Jun 26th, 2019 8:27pm

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