The communication was never clear about the way that their service works. There was no...

GetHuman-rkkenned's customer service issue with Square from December 2018

Help with my Square issue
The issue in GetHuman-rkkenned's own words
The communication was never clear about the way that their service works. There was no clear indicator of the wait time to verify a bank account (*-* days). I found this out after my first customer paid his invoice. After calling Square I was told about the *-* days to "wait for a test deposit and withdraw". Was informed that once this happens the account would be verified. Well, the deposited and withdrew with no problem. My bank said that they see the deposit and withdrawal and that there is no reason it shouldn't be verified. Call back today to learn that this is just the first step of verification. The first lady I spoke to said that she, "sees the deposit and withdrawal", the manager states that human employees cant see that information. I need Square to verify the deposit and stop playing with our money. We have to buy and pay for expo sets once customers pay.
GetHuman-rkkenned did not yet indicate what Square should do to make this right.
I have an issue with Square too
How GetHuman-rkkenned fixed the problem
We are waiting for GetHuman-rkkenned to fix the problem and share the solution with the rest of us customers.
Please help with my Square issue
Do you have a customer issue as well?
We can help you get Square's attention and get better help faster. Tap below to get started.
Having Square issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Square email you?
This email address isn't valid

Square

Customer service issue
Reported by GetHuman-rkkenned
Dec 5th, 2018 - a mon ago
I have an issue with Square too
Fixed
Seen by 1 customer so far
Similar issue to 5290 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman-rkkenned started working on this issue
Dec 5th, 2018 5:17pm
GetHuman-rkkenned indicated the issue is not fixed yet.
Dec 5th, 2018 5:17pm