I accidentally bought FFXIV on the wrong service account

GetHuman4859316's customer service issue with Square Enix from May 2020

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The issue in GetHuman4859316's own words
I meant to buy FFXIV complete edition on the same service account as my ps* but accidentally made a new one. ... i accidentally purchased final fantasy xiv on the wrong service account and am trying to merge my second service account (the accident) with the first. I'm getting no results with tickets (been ** days) and the online chat is always down when i check (during office hours).
Square enix is terrible when it comes to customer support. It's been over * weeks since i put in a ticket with nothing more than a "we are working on it" email. The online chat is down everytime i try (yes i make sure to attempt contact during office hours)
I Would love to get my service account (*) merged with service account (*). Service account (*) being the account the service was intended for.
I've tried everything, that's why i'm here on get human and googling how to contact SE
I have an issue with Square Enix too
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My husband and i both have square enix accounts for Final Fantasy XIV, his legacy...my old square enix account was cancelled and now I cant log into my ps* final fan...I forgot my security question and answer for my square enix account on final fant...Accidentally canceled the Square-enix account instead of my subscription. Would l...Back when final fantasy xiv beta came out for playstation, I created an account t...I had an old final fantasy xiv account it was under the name Velianth***** I...I want to link ps* to square enix accountI've forgotten my password and security question for my final fantasy xiv account...I just priced Final Fantasy XIV this evening but cant created a login or sign in...I just bought Final Fantasy XIV for ps* it asked me to link it i dont know my pas...
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Square Enix

FFXIV
Customer service issue
Reported by GetHuman4859316
May 22nd, 2020 - 3 years ago
I have an issue with Square Enix too
Not resolved
Seen by 271 customers so far
Similar issue to 164 others
0 customers following this
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Email address on the account
Billing address

Timeline

GetHuman4859316 started working on this issue
May 22nd, 2020 9:23pm

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