I accidentally bought FFXIV on the wrong service account

GetHuman4859316's customer service issue with Square Enix from May 2020

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The issue in GetHuman4859316's own words
I meant to buy FFXIV complete edition on the same service account as my ps* but accidentally made a new one. ... i accidentally purchased final fantasy xiv on the wrong service account and am trying to merge my second service account (the accident) with the first. I'm getting no results with tickets (been ** days) and the online chat is always down when i check (during office hours).
Square enix is terrible when it comes to customer support. It's been over * weeks since i put in a ticket with nothing more than a "we are working on it" email. The online chat is down everytime i try (yes i make sure to attempt contact during office hours)
I Would love to get my service account (*) merged with service account (*). Service account (*) being the account the service was intended for.
I've tried everything, that's why i'm here on get human and googling how to contact SE
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Square Enix

FFXIV
Customer service issue
Reported by GetHuman4859316
May 22nd, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 164 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman4859316 started working on this issue
May 22nd, 2020 9:23pm

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