My Square Enix account said that there was a security issue so I needed to use an email...

GetHuman-shootbla's customer service issue with Square Enix from August 2018

Help with my Square Enix issue
The issue in GetHuman-shootbla's own words
My Square Enix account said that there was a security issue so I needed to use an email or reset my password, but I didn't get the first email so I tryed to reset my password. However when I try to reset it the birthday that I have as the one I entered isn't working, so I can't login to check the birthday and can't reset the password. So i can't play ff xiv and use my Square Enix account at all. Please help
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Square Enix

Customer service issue
Reported by GetHuman-shootbla
Aug 1st, 2018 - 5 mons ago
I have an issue with Square Enix too
Fixed
Seen by 7 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-shootbla started working on this issue
Aug 1st 3:52pm
GetHuman-shootbla indicated the issue is not fixed yet.
Aug 1st 5:25pm
GetHuman-shootbla indicated the issue is not fixed yet.
Aug 1st 5:26pm