On January *,**** a guy claiming to be cash app support stole money from my cash app in...

GetHuman-vdufour's Dispute a Charge issue with Square Cash from March 2021

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-vdufour's own words
On January *,**** a guy claiming to be cash app support stole money from my cash app in the amount of $***.** from $*vwilliams*. I have been in contact with cash app about this and they told me I needed to contact the ACH department at Wells Fargo with the trace number they gave me. So I contacted them and they found my money sitting in a stripe payment account and said I needed to contact them. I then contacted stripe and they told me they do not have the tools to issue a refund. Now in this whole process I have still kept cash app up to date on any information I have received and they closed my cash app account $*vwilliams* without my permission so I had to make a new one $vmrswilliams***. Now I have tried to be as patient as I can be but that was my stimulus money that I need to help with bills and take care of my kids. Please get it back for me and deposit it into $vmrswilliams***. Thank you

GetHuman-vdufour did not yet indicate what Square Cash should do to make this right.

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Square Cash

Dispute a Charge issue
Reported by GetHuman-vdufour
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 7 customers so far
Similar issue to 1849 others
0 customers following this
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Email address on the account

Timeline

GetHuman-vdufour started working on this issue
Mar 23rd 4:20pm
GetHuman-vdufour indicated the issue is not fixed yet.
Mar 23rd 8:23pm

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