Square Cash Customer Service Issues

On August 2, [redacted], during a cash game on Telegram, Brittany Shaw kindly gifted me $[redacted] to participate. Subsequently, two others gifted me a total of $[redacted] through Cash App. On August 18, [redacted], I was informed by Cash App that Ms. Shaw had disputed the transaction from the 2nd, resulting in a pending refund in my account. Despite Ms. Shaw's initial willingness to gift me the money, the refund was initiated. I possess screenshots of our conversation confirming the transaction. I kindly request that the funds be returned to my bank account promptly. My name is Brian, and my Cash App handle is $TriiipleOG. Thank you for your assistance in this matter.

Hello, my name is Earnestine. Someone stole money from my Cash App account by pretending to be from Cash App customer service. The Cash App account they used belonged to Lakeitha Jackson, and the phone number they used is [redacted]. They scammed me and took $[redacted] from my account without my permission. I have provided Cash App with all the details. They used an app called TeamViewer QuickSupport. I have contacted the FBI and filed a report against them and Cash App. It is frustrating that there is no direct customer service number to call in situations like this, only email support. I am demanding my money back immediately or else I will escalate this matter further.

I experienced a scam on my Cash App account today. The scammers used the phone number [redacted] and took $[redacted] from my account, but I managed to retrieve some of it. They charged me $25 as an instant fee and didn't return the money. I was seeking help to check if Cash App worked with the Chime app, and they convinced me to share my account details, PIN, and even download a desktop assistance app. I feel terrible as that was my bill money, and I don't want others to go through this. I'm uncertain if I can recover what I lost. My Cash Tag was $GinaGLipscomb, which I have since cancelled. I just hope my banking information wasn't compromised in any way.

My Cash App account was compromised on July 11, [redacted]. I received a text message and a phone call from a Cash App representative informing me of suspicious activity on my account. The representative closed my account to stop the fraudulent activity and provided me with Case#[redacted]-[redacted]. The representative advised me to contact attorney Spencer Wippin at [redacted] with reference #[redacted]-88-[redacted] to assist in locating the criminals involved. After contacting my bank and the linked credit card company, they concluded the charges were authorized despite my claim of fraud, resulting in a $[redacted].00 debit. I dispute the charges sent to Mary I Ioy $[redacted], Alan John $[redacted], Ariel Adelson $[redacted], and Mike Michael $39, as I did not authorize these transactions. Furthermore, the IP address associated with the transactions (23.82.14.10) is from Atlanta, Georgia, where I do not live or know anyone. I request a refund of the stolen funds as I have been misled into believing the charges were unauthorized. Thank you.

I sent $[redacted].00 to a person, Howard Holt, at "vippetrelocators," a pet transporter supposedly to ship 2 puppies to us, which we never received. The phone number involved was [redacted], belonging to Howard Holt. I requested a refund through Cash App, but he denied it. I need help tracking this transaction to report it to the police. Cash App doesn't protect consumers, and many others are facing similar issues without help. Can you assist? Please contact me via email at [redacted] My husband, George de Haro, got scammed by this person, and he has the receipt on his Cash App.

I recently lost my husband, and after putting aside money for his cremation, I encountered an issue with Cash App where someone fraudulently took $[redacted] from my account. This has left me in a difficult situation as the crematorium won't proceed without at least half of the payment. Despite reaching out to Cash App support multiple times, I have received no assistance besides being advised to try different email addresses. The unauthorized transactions have caused my bank account to be closed, resulting in bills bouncing and creating more stress during this already challenging time. I am desperate to reclaim the funds and honor my husband's wishes. It's disheartening to see that others are also falling victim to similar scams with Cash App. I implore for your help in resolving this matter promptly.

Since June 16, [redacted], my account has been repeatedly locked, blocked, and deleted. I have lost access to $[redacted] deposited from the IRS, leading to overdue bills, disconnections, and ultimately losing my home. Despite numerous emails sent every day, there has been no response from your end. Even my attorney will be contacting you, as this situation has caused me significant distress and losses. My account "SweetKinder01" and contact details [redacted] have been futile in getting my concerns resolved. Bogus.

Since June 16, [redacted], I have been experiencing significant issues with my account. Despite numerous attempts to contact support and resolve the matter, my account remains locked, and I have lost access to $7,[redacted] deposited from the IRS. As a result, I am facing financial difficulties, including past due bills and disconnections. I have not received any responses to my emails, and my attempts to create new accounts have been futile. The situation has caused me to lose my home, and I am struggling to support my three kids. I am extremely dissatisfied with the lack of assistance and response from the customer service team. I intend to involve my attorney to address this matter and seek adequate compensation for the troubles I have faced. Thank you for your attention to this urgent matter. Kendra G. Email: [redacted] Phone: [redacted]

Hello, my name is Marta Castro Meralla. I'm reaching out because even though I'm not an active cashapp customer, my friend had an unauthorized charge of $55 on his Wells Fargo account yesterday afternoon, and it only shows the name "$Marta" without a last name or any further details. This caught my attention. If this is indeed related to me, I need this transaction to be canceled or disputed so that the funds can be reimbursed to his account. I am certain that my information has been compromised and used fraudulently to obtain money. My friend's name is Julio Cesar Gonzalez Vargas, born on 08/02/[redacted], residing at [redacted] E Charleston Blvd. Apt-17, Las Vegas, NV [redacted]. His email is [redacted] I would appreciate prompt attention to this issue and request that you contact me with the necessary steps to resolve it. I am very upset about this situation. Thank you, Marta.

I have $20 in my Cash App account, and I am unable to access it even though I know my password. Whenever I enter my password and phone number to receive a code, the code does not work. Sometimes, the app does not accept my password and phone number at all, prompting me to try back later. I am wondering if I can use the debit card I received in the mail to withdraw funds from an ATM or if it is solely for use within the Cash App. I am also facing an issue with PayPal as I had $6,[redacted] in the account, but it seems to be missing. I am working on proving the funds are mine, but in the meantime, I really need to withdraw the $20 from Cash App due to financial difficulties. Thank you for any assistance provided.

Today, $[redacted] vanished from my Cash App balance without my authorization. There were two transactions: one for $[redacted] at 10:46 a.m. and another for $[redacted] at 5:59 p.m. A person posing as a Cash App representative conducted a fraudulent test call and manipulated me into believing everything was resolved, even resorting to insults when questioned. Despite my pleas, the person denied returning the funds and eventually wiped out the remaining balance in my account. I was left with only $13 and was instructed to download the TeamViewer Cash Support app. I've been attempting to reach out to the local Cash App customer service number but have had no success connecting with a real person. I have reported both unauthorized transactions and have gathered screenshots as evidence. One of the unauthorized transfers failed, while my request for a refund was declined.

I woke up to a $[redacted] direct deposit in my Cash App account while I was sleeping early on Tuesday. Unfortunately, I discovered that the full amount was sent as an unauthorized payment to someone else. I immediately filed a dispute with Cash App. After answering their questions, I received an email on Wednesday, October 14th, denying my claim. Cash App stated that even though the payment wasn't made from any device I own, it was done using a device that had accessed my account previously. They cited this as the reason for not being able to refund my money. I find this decision unfair, as I have only ever used one device to access my Cash App account, and I am the victim of a hacker who managed to take advantage of my account when there was money in it. I need this money to support my family, especially during these challenging times of the pandemic. I will continue to fight to get my $[redacted] back and escalate the issue until it's resolved properly.

I am having issues with my Cash App accounts. One account, $1BootScootNBoogie1 linked to [redacted], was closed due to a fraudulent charge of approximately $[redacted]. To resolve this, I opened a new account named $ineedinmyoldaccount attached to [redacted] I was told I would receive provisional funds during the investigation, but I cannot find them in the new account. When I check [redacted], I am directed to a different account called $james23fillmore that I don't recall creating. I changed 1BootScootNBoogie1 into a business account hoping to resolve the termination issue, but the reason for the initial termination remains unclear. I'm confused about where the funds have gone and need assistance sorting this out.

Cash App recently received a substantial insurance claim payment that I've been eagerly waiting for for an entire year. I've reached out to numerous organizations to push Lemonade to fulfill their obligation, and after a painstaking [redacted] days, they have finally complied. However, Cash App seems to be causing unnecessary delays with my funds. I've always been able to quickly transfer funds to my bank account, so I'm puzzled as to why my important funds are now stuck in limbo. It's distressing to have my financial stability at stake after such a long wait. I'm frustrated with having to involve multiple agencies due to this issue when it could be a simple resolution. Kindly release the funds or deposit them as soon as possible. I urgently require access to at least a portion of the nearly $8,[redacted].

Hello, I am a new user of Cash App and have been using Venmo for some time. I am experiencing difficulties linking my credit card and banking information to my Cash App account. I mistakenly entered my zip code incorrectly multiple times, resulting in a message stating "too many failed attempts". Additionally, I tried to create a new Cash App account using my email instead of my phone number, but I did not receive the verification code to proceed with the account creation. I have both my credit card and debit card ready, but my debit card does not have sufficient funds for my current payment. I would appreciate any assistance on how to successfully link my credit card to my Cash App account. Thank you and I am eagerly awaiting your response. Best regards, Travis

I need assistance in resolving a troubling situation involving a transaction through CashApp. The scenario entailed a buyer making a payment for an item I was selling. Prior to the purchase, the buyer requested proof of shipment, which I promptly provided by sending a copy of the shipping ticket. The buyer confirmed the transfer of money via a screenshot of the transaction made to my CashApp. Subsequently, I shipped the item, yet the money seemingly vanished from my CashApp account. The buyer affirmed sending the funds to the correct recipient and urged me to inquire with CashApp about the missing funds. However, my CashApp account was unexpectedly closed before I could investigate further. As a result, I am at a loss of $60 for shipping, the sold item, and access to my CashApp account. This experience has left me feeling like a victim of a scam with no resolution in sight. I have attempted to contact CashApp numerous times through emails and calls but have not received any satisfactory answers.

I created a Cash App account in May [redacted] to send money once. I recently discovered 16 unauthorized transactions on November 29th from unknown individuals, which has left my money unavailable as most are pending. Legitimate transactions are bouncing due to insufficient funds. I emailed Cash App detailing the fraudulent charges, but was informed it could take up to 10 days to investigate. Despite reaching out, some fraudulent charges have already gone through without any update from Cash App. My bank can only investigate charges that are not pending, leaving my account in a state of uncertainty. It's evident my account was compromised, but Cash App's response has been lacking, and they seem unwilling to put in strong efforts to resolve the issue. I will persist in contacting their support until my issue (hopefully) gets resolved, but I doubt they will cover the late fees incurred due to their mistake.

I encountered a problem when I reached out to the [redacted] number for assistance regarding my Cash App. Someone claiming to be John Thompson and linked to Cash App was deceitful and tricked me, making away with $[redacted]. His true identity is yet to be known and must be brought to justice for his actions. The phone number associated with him is [redacted], apparently from Tyler TX but showing up as Gilmer TX on caller ID. This fraudster engaged in dishonest behaviors from the beginning. I have reported the incident to the authorities, hoping they can locate him in the Gilmer area. I possess a list of individuals to whom he transferred money and details on a $[redacted].00 Bitcoin purchase. Any help retrieving my funds would be highly appreciated. I am willing to cooperate and share any information necessary for resolving this matter promptly. His excuses, like claiming eye surgery with no location details, should not excuse his criminal actions.

Hello, I mistakenly approved a request in error. There should not have been a request regarding the original transaction. I intended to press decline, but due to my cracked phone screen not functioning properly, I ended up pressing the wrong button. Some areas on my screen do not register the intended touch, causing me to press keys on the opposite side. I require a refund as Ryan Taylor can confirm that there was no issue with the payment he made, and he should not have received the money. Thank you, Kenneth Parker.

I have been attempting to verify my account by providing images of my driver's license. While the front picture was accepted, the back picture was not. I have reached out via email, Twitter, and Facebook, as advised by support staff, and was informed it could take up to 10 days after 11/27/20 for a resolution. This timeframe has now passed. Communication on the phone is best for me due to a disability, so I tried contacting a number found on cashapphelps.com. Despite receiving a call back from the number associated with Cash App [redacted], I hesitated to proceed as I couldn't validate their authenticity, and subsequently ended the call, although some of my information may have been disclosed. However, I urgently require assistance from a live agent over the phone due to my disability. Please help me promptly.