Square Cash Customer Service Issues

I engaged in a conversation on Instagram about buying a puppy. The agreed price was $[redacted], with half as payment upfront and the rest upon delivery. Later, the seller requested an additional $[redacted] for documentation, which I paid for shipping processing. Subsequently, I received an email from the supposed shipping company demanding a $[redacted] insurance fee for the dog's shipment, giving me an hour to pay. Upon investigation, I found out the airline was not legitimate and the puppy wasn't at the airport. When I confronted the seller and shipping company, they were uncooperative and insisted on the payment. I asked for a refund, but the seller refused, offering only $30. I realized I had been scammed and sought a full refund of $[redacted]. I have saved all conversations, phone records, and tracking information as evidence of this fraudulent activity.

I received a direct deposit from unemployment that went through Cash App and I successfully cashed out the money. However, a week later, I received an email stating that the direct deposit was canceled, even though initially it was processed without any issues. The unemployment website confirms that the payment was made. Unfortunately, the bank has deducted the money from my account, causing all the bills I paid to be declined, making them now late. I am left without access to the funds. I'm at a loss on how to resolve this situation and would appreciate any assistance with clearing up this matter.

After receiving my stimulus check and unemployment funds through direct deposit on my Cash App, my account was unexpectedly locked just two days later. The support team informed me that my account was under review due to unusual activity, likely because I rarely used my Cash App card previously. They advised me to wait 24 to 48 hours, assuring me that I would regain access to my funds. However, it has now been a week, and my account remains inaccessible. Despite multiple follow-up messages to the support team, I have not received any updates. This situation is becoming critical as my bills are overdue, and my car insurance is on the verge of lapsing today unless it's paid. I urgently need assistance to understand why my account is still locked and the steps required to resolve this ongoing issue.

In October, my account was closed unexpectedly, and I am unable to access the funds on my Cash App card. I have a valid bank account to link but every attempt to connect it fails. Despite reaching out via email, the responses have been automated and unhelpful. The amount in question is only $[redacted], but it's important to me to resolve this situation. It's frustrating that my account was shut down without notice or explanation, causing inconvenience without a debit card for some time. All I want is to be able to cash out the money remaining on my card.

I recently set up a Cash App for my son, and when I tried to transfer money to his account, the transaction got cancelled without any explanation. I linked a virtual debit card from Moneylion to my Cash App to complete the transfer, but it seems to have caused some issues. Even after receiving a notification that the transfer was successful, it was later cancelled by Cash App, leaving me without access to the funds. I am frustrated that this situation was not handled properly, and now I have to wait until Wednesday or Thursday to resolve it. I am considering reaching out to Google and the Better Business Bureau to address this issue, as I find the entire ordeal quite frustrating and inconvenient.

Hello, I'm Kaitlyn Zimmerman, and my Cash App handle is $katiez888. I am currently facing a serious issue and seeking urgent assistance. Despite not using my Cash App for months, I have been receiving multiple emails about transactions I did not make in the last two days. Unfortunately, when I attempt to request a refund for these unauthorized transactions, I encounter an error stating "there is no connection," making it impossible for me to address each fraudulent transaction individually. The transactions in question, all under the user $dontkim009, are as follows: $10 on Thursday at 12:53pm, $15 on Friday at 5:06pm, $50 on Friday at 8:02pm, $50 on Friday at 11:07pm, and $5 on Friday at 11:44pm. I kindly request your help in refunding this money to my account and marking $dontkim009 as a hacker. Additionally, once this issue is resolved, I would like to close my Cash App account. Your prompt attention to this matter is greatly appreciated. Thank you, Kaitlyn Zimmerman.

I have been trying to track my stimulus payment with the IRS for hours. Despite my efforts, they were unable to provide any information on why the payment has not arrived in my Cash App direct deposit. I am eager to understand the situation and would appreciate if someone could clarify the issue for me. I am frustrated with the lack of communication and oversight on this matter. I am seeking assistance to ensure my money is delivered to me promptly and would appreciate any help with this matter.

I recently discovered that I have been targeted by a scammer impersonating Cash App. They are using the email [redacted] and have already obtained $[redacted] from me. They are now demanding an additional $[redacted] to complete a transfer I did not initiate. Some of the Cash Tags involved are $neishl25, $lynn8860, and $robert. The individual using the tag Robert initially posed as a potential Sugar Daddy, but even after expressing my disinterest, he still sent money. Subsequently, I received emails insisting on a transfer fee. The first request was for $[redacted], followed by another demanding an extra $[redacted] due to an alleged error. Despite none of the funds reaching my Cash App account, the scammers persist in their threats of legal action. Upon closer inspection, I realized the emails did not match the usual communication from Cash App, confirming my suspicion of being targeted in a scam.

Hello, I'm Kevin H. I recently received a $[redacted] payment from a colleague on June 13, [redacted], and opted for free cash out to avoid the instant transfer fee. The payment was supposed to arrive within 1-3 business days. By June 16, [redacted], the funds should have been deposited into my checking account linked to my account with the username $majinv. My colleague, $juiceeleague17, confirmed the payment and the money is no longer in their account. I'm now unsure where the money went and if it's an issue with my bank or cash app. Thank you.

I fell victim to a CashApp scam resulting in a $[redacted] loss. The scam involved purchasing gift cards after being contacted on Facebook, but the cards were never received. Despite my refund request, the scammer denied it. My bank's fraud claim was rejected by CashApp, claiming they fulfilled their obligation. My efforts to provide evidence were to no avail. I seek to hold CashApp accountable by urging them to take action against the fraudulent user and prevent further scams. This matter affects not only individual consumers like me but also financial entities like CashApp.

I contacted a supposed tech support number for Cash App I found through Google. I reached out to them on 6/27 and again the next day for help with my issues. After a successful previous call, they mentioned server problems on the third call and promised to call back. When they did call back and informed me they were still working on it, I found my account had been compromised with over $[redacted] missing. Despite numerous emails to Cash App, I only heard from someone claiming to be Richard Anderson from Cash App support on June 29, promising a refund within 72 hours, which never came to fruition. Their lack of response led me to contact the BBB in San Francisco. Following a denial of my claim by Cash App and no callback from a supervisor as requested, I am considering escalating my complaint further. I have noticed their lax approach to customer concerns and was disappointed to discover warnings about fake support numbers only at the end of their automated response. This information should be highlighted at the beginning and prominently displayed on their platforms.

Since June 16, [redacted], my account has been locked multiple times by your business. I've had $8,[redacted] deposited from the IRS that I can't access. My home is at risk, bills are past due, and services are being disconnected. Despite sending numerous emails every day, I've not received any response. My email address is sweetkinder01 and you have my phone number. I've lost $7,[redacted] since June 17. I feel completely ignored and even my emails are blocked. I will involve my lawyer as I deserve compensation for all the trouble and losses I've faced. With three kids to care for, this situation has been extremely challenging. Thank you for not helping me get my money back. Hello Kendra, Please take a moment to share your feedback with us to help improve our services for you. Thank you for choosing Cash App! Cash Support

I have an old Cash App account, but the debit card linked to it has expired and I no longer have it. Now, when I attempt to log in, the system is asking for the expired card number to verify my identity, which is not possible. Despite reaching out to Cash App support, I only receive canned responses from their website and my queries go unanswered. I would appreciate it if my email address could be disconnected from the old account so I can link it to my new account instead. Thank you.

On February 4, [redacted], my car was repossessed, causing me great distress as a disabled individual battling health issues. After reaching out to First Financial Auto Solutions, I dealt with a representative named Charese. She informed me that for $[redacted].00, I could have my car back in 72 hours. I made two separate payments via Cash App, $[redacted].00 and $[redacted].00 accordingly. Despite their promises, after a day and a half of waiting, I had not heard anything. Upon following up, they then requested an additional $15.00 for a budget class. Subsequently, they requested an extra $[redacted].00 for bankruptcy filing, bringing the total to $[redacted].00. After a distressing encounter with the police claiming I was stealing my car when trying to retrieve it, I have been unable to reach anyone at First Financial Auto Solutions as their phone is out of service. I am a victim of their unfair practices and wish to pursue legal action for their exploitation. Kindly refund the $[redacted].00 from the transactions on February 4th. Thank you for your assistance. -Karli S.

Hello, I recently had a troubling experience with a foreign individual in New York who pretended to be a Cash App support representative and ended up deceiving me of $[redacted] when I was trying to access funds my daughter had sent me. The phone number he used is +1 [redacted], which seems to be a New York number. My name is Anthony M., my Cash App tag is $inky1122, and you can reach me at [redacted]. I have already notified my bank about this issue and plan to report it to the FBI and Fraudulent Services. This incident has left me very disappointed, and as a result, I have advised my loved ones to refrain from using Cash App in the future. I urge Cash App to establish more secure avenues for customers to reach them without the risk of falling victim to scams. Consequently, I have uninstalled the Cash App from my device and will be encouraging others to do the same unless they want to fall prey to dishonest individuals like Alex, whose number is +1 [redacted], and who exploited me for $[redacted] under the pretense of providing help desk support.

Hello, my name is Pamela Morris. My Cash App account was unexpectedly closed with $[redacted] remaining. Cash App instructed me to transfer the funds to another bank. Initially, I had trouble linking any cards but eventually succeeded with my SunTrust Bank debit card. However, I later discovered my SunTrust account was closed. Upon contacting SunTrust, I was informed they returned the $[redacted] to Cash App with a tracking number on 7/23/[redacted]. Despite numerous emails to Cash App, I keep receiving the same response. I am eagerly awaiting the resolution of this matter. You can reach me at [redacted] or [redacted]. Thank you, Pamela N Morris.

My son wants to send me money to repay a loan, and I prefer not to share my bank account credentials for the transfer. Is there an alternative method for him to deposit the money into my account? Providing routing numbers for deposits is acceptable, but I am not comfortable giving out login information. I'm surprised that some users are willingly sharing such sensitive details. As a software consultant and accounting specialist, I find this app's design lacking, and it's frustrating that I can't speak with a customer service representative.

On July 31, [redacted], I contacted Cash App to activate my card. Chris Adams answered and promised to help immediately. He had me install the Any Desk and Team Support apps, took control of my phone, accessed my Coinbase, Bank account, and Cash App, causing multiple transactions and depleting my rent money. After 9 hours, he disappeared. I spoke with Elliot, Ricky, and Alex from Cash App, who provided reference number 109224ACD for my case. They suggested buying a $[redacted] Google Play card to recover my funds, which I did, but then couldn't reach anyone. Now, they want me to expose two other Cash App users to unlock my account and refund my $[redacted] Veterans Administration money and $[redacted] from the Google Play card. I am 75 and at risk of eviction without this $[redacted]. Emails to support have gone unanswered for 3 days. I am seeking resolution and considering reporting this issue to BBB and relevant authorities. Thank you, Alma Ridenour.

I accidentally requested $[redacted] from Baltimore Slim, whose real name is John Griffin, instead of $20. I had previously sent him $[redacted] and was trying to recover an additional $20 he owed me. I mistakenly hit the send button and now I am unable to cancel the request. I am not very familiar with the app and the money has been deducted from my bank account. I have tried contacting him via calls, texts, and messages, but he is not returning my money. This situation is causing me great distress as the $[redacted] is my rent money. As a waitress, my income has significantly decreased, and this money is crucial for me.

Today, I contacted Cash App support and spoke with a representative regarding an issue with my Cash App card. The representative asked me to download Quick Support and provide a connection number for screen sharing. Together, we discovered that the card was not associated with my Cash App account but rather with a virtual account. He assisted me in setting up the virtual account and linking a bank. Despite needing immediate access to funds, we cashed out $[redacted].00 from my account. When prompted to confirm the transaction, I expressed my urgency, and the representative assured me that I could use the funds. After setting up a new account with the same phone number, I was informed that I would receive an email within 10-12 hours, causing me to insist on a quicker resolution. When I requested to speak to a supervisor, I was promised a callback in 7 minutes. Subsequent interactions with additional representatives left me feeling frustrated and seeking clarity on the virtual account my money was being directed to.