Square Cash Customer Service Issues

On March 31, [redacted], Cash App had technical difficulties impacting my transaction at the First National Bank ATM at 2:17pm. Despite having a $[redacted] balance and not using the card that day or the previous day, my attempts to withdraw $[redacted] were declined due to an incorrect limit error. Even after multiple tries at lower amounts, no cash was dispensed. Both the ATM receipts and communication with the bank confirm the failed transactions. Although a Cash App representative acknowledged the issue and assured me the $[redacted] would be refunded promptly, it has yet to be resolved after 10 days. This situation has resulted in significant financial challenges, leading to consequences such as canceled car insurance and a disconnected phone. The necessary steps have been taken, including providing evidence to Cash App, to rectify this situation promptly.

I am reaching out to report an incident where my debit and credit cards were stolen by a person named Eirik Michael, who transferred my money to his Square Cash App account. This theft occurred on Feb. 13, [redacted], in Brunswick, GA. Eirik Michael has been involved in similar illegal activities in various states, and the Georgia police are currently investigating. His father, Ronald Richard Michael, was also living at the same address and did not offer any help in resolving the situation. I, Dorothy Morales, reside at [redacted] Butler Road #[redacted], Brunswick, GA [redacted], temporarily due to work travel from my home in the Washington DC Metropolitan area. The stolen funds have caused significant financial distress with additional fees being charged on my accounts. It is distressing to know that others, including an elderly woman, have fallen victim to Eirik Michael as well. I have documented evidence to support my claims and can be contacted at [redacted] for further details. Your help in this matter is greatly appreciated. Thank you, Dorothy Morales

My debit card was stolen by a client who used Square. I provided all necessary information to Square including the case number, date of theft, details of fund transfers, and the dates and amounts of the transactions. My bank is investigating the fraudulent activity by Eirik Michael (DBA Sgtcrucifer). I am awaiting a response from Square and Cash App before taking further action. I am curious about what Square's audit of his account revealed regarding the deposits. I discovered additional unauthorized transfers made by the individual after receiving my bank statement. I am willing to cooperate with the investigation and provide any information required. I hope to hear from someone soon regarding the next steps.

Yesterday, I accidentally sent my daughter $[redacted].00 via Cash App. She promptly refunded the amount within an hour. However, the money did not reflect in my Cash App balance for me to cash out, causing confusion. I tried reaching Cash App Support by phone but was unable to connect. When I contacted support through the app, I received an email promising a follow-up that never came. After texting support, I was informed that the funds were returned to my bank account with a specified card ending, advised to contact my bank, and told it might take several days. Unfortunately, my bank has no record of the refund, leaving me frustrated. I am disappointed with Cash App's lack of effective support in this matter. I need proper documentation of the refund for my bank. I have reported this issue on Complaint.biz and shared my experience on social media.

I recently experienced unauthorized transactions amounting to over $[redacted] on my Cash App. After filing a fraud claim through my linked bank, I successfully resolved the issue and received a credit for the stolen funds. However, upon using my Cash App to pay bills, I faced unexpected payment declines and all my credit cards are now on hold. To add to the issue, I noticed a negative balance in my Cash App matching the amount I was refunded for the fraud case. I am now missing around $1,[redacted], a substantial portion intended for bill payments which Cash App seemingly blocked without prior notice. Despite multiple emails to Cash App, I have not received any response. I am seeking guidance on how to rectify this situation promptly. Thank you. Sincerely, Dennis B.

I recently received my stimulus payment via direct deposit to my cash card. However, upon checking, I noticed a $[redacted] payment that I did not authorize has been taken from my account. Unfortunately, I am unable to access my Cash App account as my phone was stolen before this incident. Consequently, I cannot log in with the phone number or email associated with the account due to them being compromised. I urgently need to retrieve the $[redacted] and report this unauthorized transaction as fraud to the police. Additionally, I would like assistance in changing my email, canceling the card, or closing the account and opening a new one to prevent future unauthorized access and withdrawals. My priority is recovering the $[redacted] and ensuring that any future stimulus payments do not go to the compromised account. Your prompt attention to resolving these matters is greatly appreciated. Please refrain from contacting me through the compromised email or phone number to avoid alerting unauthorized individuals.

I purchased a skillet from a friend I was giving a ride to. Unfortunately, it seems my friend took advantage of me by observing my phone's screen lock code, sending herself an additional payment via cash app, and then deleting the app while I was refueling on June 14th. Discovering another pending payment on June 15th, I realized the cash app was missing. After reinstalling it and filing a report, the transaction status changed to "refund." Despite checking regularly, there was no progress, and the payment went through without verification. The lack of customer service is disheartening, as only automated responses were received. This situation is puzzling as I did not intend to make a second payment to Layla Dragonion, especially since I have no knowledge of her payment details. It appears my phone's screen lock lapse allowed unauthorized transactions to occur.

I have encountered issues with both of my Cash App accounts being hacked and closed by different individuals. The first account, opened in [redacted], was compromised by someone claiming to be Daniel Schulman, the former President and CEO of PayPal. Subsequently, my second account this year was targeted by Nancy Ann Berryhill, who learned about it from Schulman. Both accounts were closed under suspicion of violating Cash App's terms, which I deny. I am seeking assistance to have both accounts reopened and merged to avoid having to open a third account this year. Please help me with this matter. Thank you.

I have experienced issues with Square holding my funds on two occasions, including a current situation where the funds are still being withheld. This has had a significant negative impact on my business to the point where I am considering closure. During the two months of waiting for a resolution, I lost many customers who left my store due to our inability to accept card payments. Square's requests for excessive documentation slowed the process down, forcing me to repeatedly provide additional information. Despite their suggestion that I can continue using their services, I find it unreasonable to do so when they are still withholding my funds.

I recently noticed two direct deposits totaling $17,[redacted] in my account. Since then, I have seen various unauthorized charges on my account for things like Amazon purchases, GoFundMe donations, and other unknown transactions in cities like Washington, Birmingham, Chico, and Rockford. Despite reaching out to your team via email, the responses I received did not address the unauthorized charges adequately. I am certain I did not authorize many of these transactions as they do not align with my spending patterns. I have documentation in the form of screenshots that show the money disappearing from my account. I am seeking a resolution to this issue as I want the unauthorized transactions refunded and clarification on how this happened to prevent future occurrences.

I need assistance with Cash App. I previously reported my account being hacked and they requested my daughter's Cash App details. Subsequently, they debited $25 from her account and then $75 without any connection to the issue with my card. I spoke with multiple representatives, including Mr. Miller Jackson with ID code CSC 3M 11, who abruptly ended the call and suggested buying a new card for $[redacted]. I am struggling to retrieve the funds, as is my daughter. The money taken was meant for my flight, and I've been stranded for 10 days. Urgently, I require a supervisor or someone from Cash App to contact me. Phone: [redacted]. This situation needs to be resolved promptly as my account was compromised and money was improperly withdrawn from my daughter's account, all of which should be documented by Cash App. Please address this matter soon as I will persist in seeking a resolution.

I tried to dispute transactions made to Securus on my Cash App account. I followed all of Cash App's suggestions to contact the merchant, sent multiple emails and made phone calls but only received a partial refund of $40 out of $43.40. I made four separate deposits to Securus through my Cash App account to help my neighbor communicate with her son in jail. Despite my efforts to use the video call service, it didn't work, and the inmate was transferred the next day. Now, I no longer need the services of this merchant and would appreciate help in getting my money back. My interactions with Cash App's customer service have been frustrating, and I am still seeking assistance to resolve this issue.

I recently experienced a problem with my phone being broken, and a friend unknowingly sent me $60 through Cash App to my email address [redacted] Unfortunately, I am unable to access my Cash App account because my phone is broken, and my email associated with the account was hacked with the password changed. When I tried to access the account on a different phone, it prompted me to verify the card on file, which I did, but it still couldn't verify it. The app suggested creating a new account, but I have funds on the existing one that I need assistance with.

I am in urgent need of assistance! My Google account was hacked on June 4th, and despite reaching out to both Cash App and Google, I have not received any help. They have managed to take nearly $[redacted] from me since that date. Cash App mentioned they can't assist after 45 days, but I have been seeking help prior to that deadline. Additionally, on May 31st, I noticed Apple engaging in similar activities. I have tried to check my cloud accounts and sought help, but to no avail. On August 22nd at 12:08 am, Google initiated 23 pages of transactions withdrawing almost $[redacted] from my account. When I contacted Cash App support, they requested a list of all transactions, which is impossible to provide. After numerous attempts, I managed to speak to someone named Anthony at [redacted]. He remotely accessed my phone and my uncle's trusted account, resulting in over $[redacted] missing from my uncle's account. This suspicious activity began on September 8th. Anthony advised against using our accounts, initiated some transactions himself, and sent large amounts of Bitcoin to a person named Rebecca. This unauthorized activity depleted my uncle Marc Aronson's bank account. He deleted my uncle's account and instructed me to reset it with the same credentials, but I am experiencing difficulties. I urgently require assistance and would appreciate speaking to someone. My contact number is [redacted] under the name Becky Buck. Thank you for your cooperation.

I am Shawana Dotson. I faced an issue with my Cash App account, $Shiney77. I got locked out and couldn't add my card back, only my bank account details. I tried creating a new account, $ShineyD77, then $DotsonForLife77, but I still can't add my card. I need help to access the cash sent to me promptly. Please reach out to me at [redacted].

I made payments to $PaulRees2 & $Paulbusiness on Cash App for NFL tickets from a Craigslist post. After sending $[redacted], plus two $1 test transactions, I didn't receive anything back. More money was taken from me through Google Pay, claiming it wasn't received. I have taken steps to dispute these charges with my bank, Craigslist, Google Pay, and the Indianapolis Colts. I am dealing with Cash App, but it's challenging to contact them as their listed numbers don't work. Cash App advised me to file a scam report, but they said I needed to resolve it with the recipient. However, the recipient is no longer reachable. This situation is alarming, and more action needs to be taken to prevent others from falling victim to such scams. If there is a class action lawsuit, I am interested in participating.

On either September 17th or 18th, my account was closed by someone other than me using a phone that wasn't mine. I received two emails notifying me that my email notifications were turned off and my email was unlinked from my Cash App account. I couldn't sign in afterward. Cash App claims they can't assist with a closed account, yet I didn't close it. There was over $[redacted] in that account that I need to be refunded. If possible, I would appreciate assistance from a live representative as dealing with Cash App support has been exhausting and frustrating. Please respond promptly. Thank you.

On either December 9th or 10th around 10:00 in the evening, my daughter asked me to send $[redacted] to my son-in-law through Cash App. Later, she called back to inform me that she accidentally used an old Cash App account and advised me to contact support for a refund. She directed me to search online for help, where she found a person claiming to be a Cash App support representative from Google. Without realizing it was not an official Cash App contact, I provided all my information to the individual over the phone. After the call, I was instructed not to use my card for 24 hours. When I tried to access my Cash App after the 24-hour period, I was blocked out of my account. The supposed support person had scammed me of $1,[redacted], including the $[redacted] intended for my daughter. In desperation, I seek assistance in retrieving my funds. My Cash App handle is Ivan Alton and my email is [redacted] Any help in this matter would be greatly appreciated.

I attempted to use Western Union to pay off my car loan through Cash App, but ran into issues. Cash App allowed me to purchase $5,[redacted] without a problem, but when I tried to purchase $4,[redacted] more, it was denied for alleged fraudulent activity. After contacting support, I was directed to download an app called AnyDesk, allowing scammers to gain access to my phone and Cash App account. They transferred a total of $7,[redacted] to three individuals and bought Bitcoin. They even convinced my wife to give them $4,[redacted]. I was promised that everything would be reversed within 10 minutes, but I realized I had been scammed out of $11,[redacted]. I later contacted Cash App support and discovered I was misled and not protected as they claimed. It's frustrating that they stopped my legitimate transaction while allowing the fraudulent ones to go through. Moreover, their delayed responses and lack of genuine assistance added to the distressing situation.

I lost access to my account while I was in a coma for six months. Despite providing ample evidence, I have been struggling for a year to retrieve my three stimulus checks, totaling $4,[redacted], from Cash App. They are not cooperating, and neither are the two banks involved. This ordeal has left me homeless, caused me to lose my medical insurance, led to my car being repossessed, and even resulted in me losing my family. Despite my efforts, Cash App is withholding my funds, and attempts to reach the IRS have been unsuccessful. I have reached out to the state attorney general, and if this matter is not resolved promptly, legal action will be taken. My name is Daniel Wilson.