Square Cash Customer Service Issues

I am seeking direct assistance regarding my case. This is the third email stating that the case was closed due to not responding within three days, but I never received any request for information. I have been locked out of my account for over a month and urgently need access to my funds. I possess my cash card and identification card which I am willing to provide, including my social security number. I have complied with all requests previously made by the cash support team and can furnish all previous communication for reference. I am unsure why I am still unable to regain access to my old Cash App account. Thank you.

I need help with my Cash App account, $woodwhit3. I've been scammed twice by two women claiming legal and homelessness issues. I received a refund before, but there are two $50 payments I didn't agree to. I tried to cancel them and spoke to Cash App support, but I'm upset. One of the scammers is claiming to be a victim but is actually a prostitute, harassing me for money. My name is Richard Blanton, and my Cash App tag is hollow. I really need the $[redacted] transactions reimbursed, and I promise not to have any more issues once it's resolved.

I experienced a robbery at gunpoint. The thieves took my phone, which gives them access to my Cash App. I can't create a new account as my Direct deposit goes to this one. They also got into my email through my iPhone. My name is Linda P. Janes, born on 7/2/[redacted]. The last four of my social are [redacted]. They took my wallet, phone, and car. I filed a report with the Little Rock Police Department. You can reach me at [redacted].

I created a new Ashampoo account in October [redacted]. Unfortunately, due to a head injury, I no longer have access to my old phone or remember my previous email address. I have created a new account named $FillerUpperPlease, while my old account is $jamieKinnearcash under the name Jamie Kinnear. You can reach me at [redacted] or via my new email addresses [redacted] and [redacted] I am seeking assistance in accessing my old account since my head injury has erased my memory of it. The old account may have been associated with the address [redacted] Rockwood Drive apt 10/18, Titusville, Pennsylvania [redacted], or [redacted] Newton Town Road, Titusville, Pennsylvania [redacted]. I appreciate any help in resolving this matter. Thank you.

On November 23rd, I placed a $38.40 order at Denny's. After waiting for 3 hours with no food delivered, I canceled the order. Unfortunately, I still haven't received my refund. I contacted the store, but the manager was unhelpful and rude. DoorDash didn't assist me either and seemed to discriminate against me. When I reached out to Cash App support, they were also unhelpful and lacking in knowledge. I feel exhausted, neglected, discriminated against, and deceived. As a loyal customer, I find this situation completely unacceptable. It has been 3 weeks of patience, and I am extremely frustrated with this ordeal.

I initiated a dispute on November 21, [redacted], and as of December 13, [redacted], I have not received any communication from the team my inquiries are being forwarded to. I am extremely frustrated with this situation as my issue remains unresolved. I am seeking assistance from a supervisor or manager to address this matter promptly. I apologize for my frustration, but the lack of response and misinformation are unacceptable. I am following the company's policy in resolving this dispute. Thank you, Tina R. Duran. Phone: [redacted]. Email for Cash App: [redacted]

I submitted my dispute on November 21, [redacted], and it is now December 13, [redacted]. Unfortunately, I have not received any emails from the team handling my case despite multiple escalations. I am extremely frustrated with the lack of communication and assistance. How can I contact a supervisor or manager for help with my issue? This situation has become unreasonable, and I feel misled and ignored. I kindly request that my dispute be resolved in accordance with your company policy. Thank you for your assistance. - Tina R. Duran; email: [redacted]; Phone: [redacted]

I submitted my dispute on November 21, [redacted], and it's now December 13, [redacted]. Despite numerous escalations, I haven't received any emails from the designated team. I am extremely frustrated as this situation has spiraled out of control. How can I connect with a supervisor or manager who can assist me promptly? The lack of communication and resolution is unacceptable. I urgently need help in resolving my dispute in accordance with company policy. Thank you, Tina Ramirez Duran. Phone number: [redacted]. Email for Cash App: [redacted]

I'm having trouble accessing the funds in my old Cash App account. I've been attempting to verify my identity without success because the linked card information seems incorrect. Despite sending several emails to explain the situation, I have yet to regain access to my money. This is frustrating as it is rightfully mine, and I have repeatedly followed all the instructions provided.

I received a Cash App debit card in the mail for an account I didn't open, indicating my personal information has been compromised. I suspect someone used my details to create this fraudulent account. My main request is for Cash App to acknowledge the unauthorized account and promptly close it. Despite attempting to contact their customer support line, I only encountered a message stating high call volumes with no option to hold. Their website directs users to reach out through the app, which I cannot access since I did not create the account. I took the initiative to email a customer service manager and two executives at Square, unfortunately receiving no response thus far. It is disheartening to see numerous complaints online about fraud associated with Cash App accounts, with many expressing frustration over the challenges in communicating with the company.

My name is Jada T. and my Cash App email is [redacted] My phone number is [redacted], and my address is [redacted] Michigan Ave, Paris, IL [redacted]. I have repeatedly asked for assistance with my payment issues but have only experienced more deductions from my account. Despite informing your team of someone else accessing my account and taking my payments, I have not received any help. I am expecting the child tax credit, but due to ongoing payments being redirected to Joseph C., I have not received any funds. These transactions need to cease, and my money should be returned to my Cash App. This has been happening for the past eight months, and I urgently need this issue resolved to recover my missing payments from the past three months. The transaction records do not align with my balance, and I require immediate action.

Yesterday, my account got blocked for 24 hours due to suspicious activity involving people I regularly send money to. Despite explaining my situation as I urgently needed the funds, I couldn't access my account. A friend accidentally sent me money, and when I tried to send it back to her, my account was blocked. Even after using the same email and phone number for over 24 hours, my account was deleted, and now they claim they can't verify it. I have contacted the Better Business Bureau and demand my money back today. If this isn't resolved, I will take further action. I need my money immediately and won't tolerate these delays. I urge the company to address this as my patience is running out.

I have three disputes I've been trying to resolve since September [redacted]. I've reached out to Cash App through their app and my Gmail, but they keep making excuses and closing my cases. The first dispute is with Crworkoutnutradietheal for $94.95 on 9/20/[redacted], and the second one for the same amount on 10/19/[redacted]. I never authorized these transactions. The third dispute is with Be Typical for $82.36 on 8/28/[redacted]. I never received the product and couldn't contact the company, so I disputed it with Cash App. They haven't helped me get my money back, which totals $[redacted].26. I am elderly, retired, and on a fixed income, and this has caused me financial strain. Any assistance would be appreciated. Thank you. -Marsha A. Email: [redacted]

I recently cashed out $[redacted], but Cash App only deposited $[redacted] into my account claiming the rest was sent to an unlinked account, which I did not authorize. This has happened five times now, and their customer support has not been helpful. I did not have any linked accounts when I made the cash out, and when I tried reaching out for help, no one was available to assist me. I am frustrated about the missing $68 and the lack of support. Despite looking into it, Cash App said they couldn't do more, leaving me feeling defrauded. I am considering reporting this to the FTC due to the mishandling of my funds and unauthorized access to my bank account. Can anyone advise on how to address this issue with Cash App?

Recently, all three stimulus payments went into my Cash App account, which later got stolen along with my purse containing login details for my email. Sadly, my phone was also taken, so I'm unable to log in from a known device. Despite reaching out to various Cash Support representatives, no resolution has been found. They mentioned merging my old and new accounts isn't advisable "for my own protection." I fail to see how withholding my funds is in my best interest. I have the account and routing numbers where the stimulus funds were transferred and urgently require assistance. Currently experiencing homelessness with children, any help is appreciated. I don't seek anything extra, just access to what rightfully belongs to me. Gratefully, T.

I made a $20 transaction to my sister that successfully went through. I intended to send her the remaining money needed, but subsequent transactions were cancelled. Cash App informed me that my money was refunded back to my card, although my card company hasn't received any information regarding this. Five pending transactions are affecting the available credit on my card account. I am looking for assistance in resolving this issue.

My phone was stolen, and someone changed all my pin numbers, gaining access to my bank account. They transferred $[redacted] from my bank to Cash App, sending it to a person named Richard Fowler. I submitted a case with Cash App, but they did not find any mistake and suggested I contact Richard Fowler. I don't know this person, and my phone was stolen, prompting me to report the theft and fraud across all my accounts. I want my $[redacted] back. I am frustrated and seeking help to resolve this issue. I already changed my Cash App pin and phone number associated with my account. The situation is distressing, and I am unsure how to proceed to recover my money. My Cash App username is $hotmops.

After reviewing, I noticed a $30 payment to $kingdom909 was initially authorized on 12/27/21 at 7:37 pm from the bank account ending in [redacted] but was voided and declined on 12/29/21 at 2:34 am EST. The reason for the decline was not provided to us. When the bank requested the funds back, your Cash App balance was insufficient to cover the payment, resulting in a negative balance. You may need to contact your bank directly to understand the reason for the decline and work with them to resolve the issue. I received this information from their customer support, but there seems to be a discrepancy as your bank mentioned they did not request the funds back.

I am wondering why my payment is being denied by your company. Should we switch to Zelle or Venmo for transactions instead? I am finding it challenging to receive my payment, and I don't understand why. I am Samantha H., and I believe having a live customer service representative would greatly improve the support provided. It seems difficult to use your app for managing services efficiently. Please reach out to me at your earliest convenience at 1[redacted], Bernadette R., to resolve this matter promptly. Samantha H. is transferring $[redacted] to me for catering services, and I kindly request you to approve this transaction without any further delay. I appreciate your assistance and understand your workload, but prompt help in this situation is crucial.

I have been trying to get a refund from CashApp, but their customer support has been unhelpful and dismissive. Despite providing evidence and details of my transaction history, I have faced a lack of cooperation from multiple agents via phone and chat. Since early February, I've been given the runaround without any resolution in sight. Each response I receive ignores the issue at hand, making it incredibly frustrating. When attempting to speak to live agents, I am forced to request a call back, only to be met with unhelpful and rude overseas representatives. A recent interaction with agent Alex from Salvador, who initially promised to escalate my case, ended with them abruptly closing it. I've been patient but am now desperate for a swift resolution. The money I am owed is crucial, and despite continuous attempts to contact CashApp, the lack of assistance is disheartening. This situation with a company I frequently use is disheartening and has left me feeling scammed.