Square Cash Customer Service Issues

One of my payments from Marcquez Jones didn't deposit instantly, although it was received. Normally, my payments are cashed out to my Go2 bank card. Cash App refunded the instant deposit fee of $1.20 on either April 21st or 22nd. When I tried to cash out to my card ending in [redacted], my money disappeared. Customer support identified a card number that wasn't linked to my Cash App account. I want my money promptly as this has been going on for too long. The payment was sent from Cutie Pie Babydollface69. I expect a resolution or I will involve legal action; my sister and daughter, who are attorneys, are prepared to assist, and I have informed the BBB. Similar to the $1.20 fee refund, Cash App must return my money immediately. It's frustrating that my money was deposited into another card without my permission after I provided my email, as requested by a colleague.

Hello, my name is Noel Gilmore, and I recently encountered a troublesome issue with a cash transaction where a significant sum of money was mistakenly taken from my card, amounting to a couple of hundred dollars due to a scam in [redacted]. Despite raising a dispute initially expecting resolution within 10 days, the process extended to 30 days, and now almost reaching the 60-day mark without any updates. The only communication received is an email mentioning that the matter has been forwarded to the higher authorities. I am quite agitated by the lack of progress, as I am unable to notify my landlord and utility providers about the delay, impacting my financial commitments towards them. This prolonged negligence is concerning, especially considering my responsibilities towards my children and grandchild. Although I acknowledge the complexity of the situation, it is imperative for the responsible parties to expedite the resolution promptly. The continuous mention of the issue being escalated without tangible outcomes over the past three months is disheartening, especially with looming consequences such as an eviction notice. My primary goal is to secure the return of my funds promptly.

I listed a washing machine on Facebook Marketplace for $[redacted]. I had a buyer contact me, claiming to have sent the payment via Cash App. Later, I received an email requesting an additional $[redacted] to "upgrade" my account, promising a refund of the original $[redacted] along with an extra $[redacted]. I communicated that I only had $[redacted] available, which I sent to the recipient upon their insistence. When pressed for more money, I explained I couldn't send more as it was allocated for my car insurance. The situation escalated when I discovered I had been talking to a different person posing as the initial buyer. Feeling uneasy, I mentioned involving Cash App support and the authorities. Following advice from Cash App support, I attempted to reclaim the $[redacted] with no success as the recipient blocked me after declining the refund request twice. I am seeking advice on how to recover my funds.

There appears to have been a significant issue with Cash App on Dec. 13, [redacted], where $[redacted].00 was withdrawn from my account without my authorization. Despite my bank flagging this as suspicious activity, Cash App allowed the transaction to proceed. I provided evidence to support the dispute, including mentioning two data breaches involving my email and password. However, Cash App has failed to adhere to U.S. laws and regulations. Not only was money taken from my account, but my stocks have also been transferred without my consent. I am now left questioning the whereabouts of my stocks and funds. Cash App claims I owe them, but my bank confirms otherwise. This situation is deeply troubling, and I am in need of assistance.

I am experiencing difficulties obtaining a refund for unauthorized transactions with Lyft, which occurred on the 24th of this month. Despite informing Cash App immediately, I was advised to wait for the transactions to be fully processed or contact the merchant. After initiating a claim with the merchant and alerting Cash App of the completed transactions, I have successfully received a refund of $75.26. The merchant indicated that it is now in the hands of my bank to release the funds. I urgently require this money to pay for my accommodation and avoid homelessness. I have reached out to Cash App support through the chat function, but have not received a response in over three hours. As it is now 12:10 and the checkout time was 11:00, I am concerned about being evicted. Your prompt assistance is greatly appreciated.

Cash App processed a payment, but when I tried to provide a screenshot, they claimed they couldn't find the transaction from my friend. I feel scammed because the recipient had a verified account and even a profile picture. I've shared the transaction code twice, but now they only respond when I'm logged in, closing the dispute when I log out. I've lost over $30, and Cash App seems unconcerned about customer care. They refuse all screenshots, making it seem like they can't locate the transaction. This feels like an elaborate scam orchestrated within Cash App by their employees. I've tried to send money to my actual son, and it's rejected, but then a cloned account active for just one day is allowed. Additionally, a week ago, I was sent $20, marked as received, but it never appeared, and they reject my screenshots, claiming the transaction can't be found.

I received a $45 payment from my ex-wife, Jennifer Bolt, on June 13th through Cash App. However, when I tried to log in with my account, $robstout19, it asked for a debit card starting with [redacted], which I don't have. I created a new account, $robstout80, but couldn't access it to accept the payment. Customer service removed my email when I made the new account. I asked for the payment to be returned, and Jennifer also contacted customer service for help. Despite both of us requesting the return, I was informed nothing could be done. My DOB is 01-03-81, last 4 of SSN [redacted], email [redacted], and current phone number [redacted]. I'm willing to involve legal action if my money is not returned. Thank you. - Rob Stout

My bank allowed me to overdraft my Cash App account by a significant amount. However, the next day when I accessed my app, I couldn't view any of my transactions except the failed ones. I've reached out to customer service four times, but I keep receiving the same response. I am considering seeking legal advice. My money from the old account seems to have vanished, and I am not getting any information from Cash App. Despite owing money to my bank, Cash App shouldn't have locked my account and taken the remaining funds. They should reimburse the amount back into my Cash App account, as responsibility lies with me to repay the bank. I need assistance in recovering my money and transferring it to my new account.