Good afternoon..My issue is : The phone that I had the Cash app. on is no longer worlki...

GetHuman1501321's customer service issue with Square Cash from November 2018

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The issue in GetHuman1501321's own words
I was trying to get my balance so that I can use the cash that is on it. ... Good afternoon..My issue is : The phone that I had the Cash app. on is no longer worlking and I am using another phone. I downloaded the Cash app. on this phone thinking that I could use the same sign-in information from the previous app. I had on the first phone. Not So! I kept getting the message that the email and password that I was using had already been taken. So I tried using another password but it wouldn't except that either. A few people sent me money not knowing that I was having problems with my Cash app., but when I try to use my card, it says that I have a $*.** balance. Please, please, can someone shed some light on this problem for me. I have bills that need to be paid ASAP!
Is that I have bills that are due and now because of this situation, I can't pay them.
I would love for Support to show me how I can retrieve the money on my Cash card so that I can pay my bills.
I am a good customer because Cash app. is good to me. Cash app. is really convenient, in that , you don't have to go out and use other companies, such as, Money Gram and Western Union. I love the Cash app.
Yes. I have tried using Cash app. Support but when I signed in to retrieve the code that was sent to my email address, the message that I received stated that I would have to sign in from my Cash app. but I cannot do that because the Cash app. is on my broken phone and the phone no longer turns on, therefore I cannot sign in to my Cash app.
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Is this square cash app support? ( CASH APP)is square cash and cash app the same thing or related? i have an issue with cash...
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Cash app.
Customer service issue
Reported by GetHuman1501321
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7921 others
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Timeline

GetHuman1501321 started working on this issue
Nov 5th, 2018 7:08pm