Square Cash Customer Service Issues

I require assistance! I received money, but the card linked to my account was cancelled due to being lost. Consequently, the funds are currently in a state of uncertainty. When attempting to access my account, it displayed invalid information (due to the closed account) and I was unable to switch the card linked to it. I was compelled to create a new account, opted to merge accounts, and input my new card details and checking account number. The sender still sees the money as pending on their end. Upon contacting my bank, I was informed that they declined the money since the closed account was the destination. Where could the money be? How can we locate it? Having a direct phone number for your company instead of an automated line would greatly aid in situations like this!!! Kindly assist! Theresa

I attempted to transfer $49.11 from my Cash App to a NetSpend card without realizing it was incompatible. Despite the incompatibility, the transaction went through, as I had entered my NetSpend account and routing details as my bank account information. Even though it recognized the card couldn't be used, the full amount was sent to the wrong account, and now it's pending until Tuesday. I've reached out six times via email, only receiving one response asking for more information. I'm extremely frustrated as that money is all I have. Square needs to improve their customer service and ensure these errors don't occur. They must refund my money promptly. It's bewildering how a company dealing with people's finances can allow this to happen without apparent concern for the impact on individuals.

I am experiencing difficulties withdrawing my bitcoin from my Cash App account. Despite providing my ID, the app fails to accept it as the picture is not being captured correctly. I have reached out via email multiple times, but have not received any responses on how to resolve this promptly. Having a reliable customer support system, such as a phone number like PayPal, would greatly help in these situations. I have already submitted my ID as attachments to customer service and urge for a swift resolution to verify it and enable me to access my bitcoin without further delay.

I previously had a Cash App account and noticed I was being charged 2.75% for every $[redacted]. I contacted Cash App to cancel this, providing my account information. However, after they mentioned calling me back, I became suspicious. I attempted to transfer $1,[redacted] from my account but was too late. Subsequently, $1,[redacted] was withdrawn from my business account. I then closed the account and contacted my bank. I have been trying to reach out on the provided number but have not received any response. Any assistance with this matter would be greatly appreciated. Thank you. - Anthony J. ([redacted]) [redacted]

On November 24th, [redacted], I tried to get $[redacted] cash back with my Cash App prepaid Visa at a Walmart in Snellville, GA. Unfortunately, I did not receive the cash, and the Walmart manager advised me to contact Cash App for a refund. Regrettably, I called a scam number found online and lost an extra $[redacted] to scammers. I then reached out to the genuine Cash App support team via email to report the incidents, close my old account, open a new one, and obtain a new debit card. Despite receiving the new card and starting to use Cash App again — making payments and receiving money — about $[redacted] was deducted from my account on December 10th by Cash App support. I was informed by Decklyn from Cash App support through email that my account was closed, funds frozen, and to transfer the money, I needed to start a new account and provide official identification. Despite creating new accounts, emailing my identification multiple times, and trying to retrieve my money for two days, I have not received any help or responses to my over 30 emails due to the lack of phone support from Cash App. Urgently, I request immediate access to my funds. Thank you.

About two weeks ago, I sent $20 to someone using Cash App. However, the recipient did not receive the funds. We discovered that the name on the Cash App account did not match the receiver's phone number, and she never updated her name to match the one the money was sent to. It's frustrating that we have to rely on computer support for an issue that has dragged on for almost two weeks without resolution. There is no phone number available to speak to a representative directly for urgent assistance. Cash App deducts money promptly from customers, so why can't they address our problems just as quickly? I am unsure if I have reached the correct support page due to concerns about scams, making it difficult for me to find assistance promptly. I am seeking immediate answers and a refund for the mistake made. I prefer not to share detailed information regarding the Cash App accounts involved until I receive a response. I urgently need my funds returned.

My phone was stolen at 12:30 a.m. on 12/13/18. Before I could reach the ATM to withdraw my remaining funds using my cash card or contact support on accessing the account, the thief had hacked my phone and Cash app, transferring all my money. I have been trying to regain access to my account to find out where the funds were transferred. A police report has been filed, and I have the detective's email for any further information on the thief. My children's Christmas money was taken, along with my essential phone. The last purchase I made was around $4.70 at herbs that night. The Cash app account connected to my phone number [redacted], cash tag $WlfMom, was compromised. Please contact me through my alternate Cash app account provided below. I'm struggling due to this loss, and any help would be appreciated. I am Amber Lynn Engelke from Blanchard, Oklahoma.

I processed a $[redacted] payment to user $Shannie23 for an iPhone. Despite multiple attempts to contact them, the phone was never shipped. I requested a refund scheduled for 10/3/18, which has not been received. My account was unexpectedly closed for a terms of service violation without a clear explanation. The identifier code is #QRWHM0N. I contacted my bank for a chargeback due to non-delivery. After trying to reach customer service through email for 3 months, only automated responses were received, stating my account closure or delayed refunds. I seek clarification on the situation and a resolution from a live representative. My main concern is getting my refund promptly.

I recently attempted to withdraw $[redacted] from my Cash App card at an ATM. The ATM unexpectedly went out of service after I accepted the withdrawal fee. Subsequently, I tried multiple ATMs and even attempted to get cash back at a supermarket, all resulting in insufficient funds errors. When I checked my Cash App, it showed I only had $4 left and indicated that the $[redacted] withdrawal was processed at the initial ATM that malfunctioned. I suspect there has been a technical glitch as I never received the withdrawn funds. I am reaching out to request a refund back onto my card due to this issue. My contact number is [redacted] if needed. Thank you for your assistance in resolving this matter.

I have been using my Square Cash account for about six months and rely on it for transactions. Recently, I had $[redacted] paid to me, withdrew $[redacted] on my Cash Card, and made a $50 purchase. However, later on the same day, when I tried to withdraw money, my balance was inexplicably less than $5, causing the withdrawal to be declined. Despite checking my account activity repeatedly on both my phone and computer, I can't find any logical explanation for the missing $[redacted]. This has never happened before, and I am in urgent need of the funds for Christmas presents. Unfortunately, there is no customer service number to call, and the support provided by Cash App has not been helpful in resolving the issue. I'm reaching out for assistance as I work hard all year, and this missing money is significant to me. Thank you. Best, Victoria

I am attempting to link my Cash App card to my Square account to access the deposited funds, but I am unable to do so. I was advised by a Square representative that the Cash App card could be used if I do not have a valid bank account. Square does not accept credit cards, prepaid debit cards, or PayPal. I ordered the Cash App card as recommended, but I am struggling to link it to my Square account, preventing me from accessing the payment for services received through Square. I have been unable to find assistance with this issue.

I am encountering an issue while trying to send a payment to my sister on the Cash App. When attempting to send the money, the app keeps redirecting me to verify my identity using my driver's license or identification card. While I can take a picture of the front of my ID, it won't allow me to take a picture of the back, causing a roadblock in sending my sister the much-needed funds. This situation is very inconvenient and is impacting both me and my sister, who urgently needs the cash. I did not anticipate facing this problem with the Cash App, and it's making me consider discontinuing my membership and ceasing to do business with the company.

I am seeking assistance following a car break-in where my purse was stolen, including important cards and documents, one related to my Square app. I was alerted to a $50 unauthorized transaction at a Shell gas station in New Orleans but need more specifics. Despite reaching out to Cash App via email, I'm awaiting further details. Having a direct contact number for customer support would significantly ease this distressing situation. Any help would be appreciated. My name is Kristen B., and you can reach me at [redacted] or via email at [redacted] Thank you.

A while back, I used Square Cash to send $[redacted] to my husband, but he returned the transfer unopened. Square Cash failed to return the funds to us promptly. Instead, they withdrew $[redacted] from my account, causing it to go negative. Months later, they only refunded $[redacted], leaving the second $[redacted] unreturned. I have been unable to reach anyone for assistance. My bank does not have contact information for Square Cash on my statement, so they advised me to contact Square Cash directly. I am Martina M., and I am frustrated by this ongoing issue. I am determined to pursue the $[redacted] owed to me until it is resolved.

I deposited money into the ATM for my cash card, but it was not applied to my account due to an issue with the bank's ATM. The bank advised me to contact you to resolve this matter. They mentioned that the transaction did not process completely, and as a result, it may not show on your end. I am unable to file a dispute with the bank as the money was not technically deposited into a PNC account. To have the bank return my money, I need to have filed a dispute with you, and they must confirm this dispute with you. The bank will identify an excess amount of $[redacted] during their ATM count down. They require confirmation of the dispute from you to know where to send the money. Colbi Pickens at the bank suggested I email her at [redacted] for further clarification on the next steps.

Email I sent to the CEO today regarding my issue: Hello, I am reaching out via multiple email addresses in the hope of finally resolving my problem, as the cash support has been unresponsive without any alternatives for assistance from your company. I have two transactions totaling $43.20 that were refunded by Target, which your company has been reviewing since December 8th. This prolonged delay is unacceptable, particularly since the refund is from Target, a sizable organization more than capable of covering the $43.20 refund. Kindly process these refunds to my account promptly. If I do not receive a response today, I will escalate this matter to news channels, Twitter, and other platforms to highlight your company's withholding of funds without reason. Despite my patience and attempts to seek support through proper channels, I have only received one response addressing one of the refund issues. I request immediate resolution today. Thank you for your attention to this matter.

I need assistance transferring money from my closed Square Cash App account to my new one. The old account linked to phone number [redacted] and ending in debit card [redacted] received $[redacted] from two friends in two $90 transactions. The account was closed due to refunds initiated by another customer. I have a new account linked to phone number [redacted] and ending in debit card [redacted]. I would like to transfer the money from the old account to the new one, including the $[redacted] from my friends. The sender of the $[redacted] is unable to refund the money. Thank you for your help in resolving this matter.

I recently opened a Cash account after having it for a year. When I attempted to use it, incoming payments were blocked. Despite reaching out for assistance, I was directed to the TOS and my account was closed when I persisted in seeking help. I have received no responses to my emails or support requests. The information provided only instructs on withdrawing money with no guidance on resolving issues or restarting. I am extremely disappointed with the lack of customer service from Square. Dear Customer, We regret to inform you that your Cash account has been terminated, preventing any further transactions. This action could be due to past account activities, payment disputes, or violations of Cash App's Terms of Service. To withdraw your remaining balance, please link a new card not previously used on this account. To proceed: 1. Access the Cash App and select the dollar amount at the top. 2. Choose Cash Out > Confirm Cash Out. Once you complete the cash out process to your linked bank account, the funds will be available in 1-3 business days. Unfortunately, we are unable to provide additional details on this irreversible decision. We appreciate your comprehension. Cash Support

I previously reached out to [redacted] and received a response from Andres. He requested specific information regarding my issue with my son, Joshua Cota, sending me $[redacted] via CashApp. Due to technical difficulties, I created a new account, $Danschick, but couldn't access the funds Joshua sent to my original account, $TTSTerri. Despite Andres mentioning merging the accounts, I haven't received further communication after providing my details. Due to the urgency of the matter, I've asked for a contact number and expressed my concern about the missing funds. Terri (Teresa) Cota, reachable at [redacted], is seeking resolution for this issue promptly.

My wife, our friends, and I used the App to send money, finding it quick and simple. However, a fraudulent incident occurred when my wife's payment to her friend in Florida failed due to the App deactivation during the transaction. Supposed "Customer Service" representatives intervened, requesting identity verification and even asking me for my card's 16-digit details, which I provided. Post-call, unauthorized transactions were made, and despite the sent funds description, nothing reached the recipients. Both our accounts were deactivated, and I realized we were defrauded. I promptly contacted SunTrust Customer Service to report the fraud. Although I lodged a claim [#[redacted]], it was rejected. I am seeking assistance to recover my funds.