Square Cash Customer Service Issues

I have encountered issues with receiving two payments through Square Cash. Both senders confirmed that their transactions are pending, even though their cards have enough funds. According to the outage website, Cash users nationwide are facing difficulties sending or receiving money. Smaller payments are going through smoothly, but larger ones (at least $20+) are not. I tested the app with a $2 payment, which processed without any issues. It's frustrating that larger payments are not going through. Square Cash needs to address this problem promptly, issue a public statement acknowledging the issue, and explain why larger transactions are being delayed or put on hold.

I encountered an issue with Cash App recently. In summary, I fell victim to a scam. My close friend's Snapchat account was hacked, and the scammer requested money through Cash App under the username $Ashleylexfield, claiming it was for medical expenses for his mother who is battling cancer. I unsuspectingly sent $20 before realizing it was a scam. Upon informing my friend, I was blocked. When I managed to contact my friend through another means, he confirmed his Snapchat was compromised. It's disheartening to be deceived while trying to assist a friend's family in need. I humbly request assistance to recover my funds. Thank you.

Subject: Closed Account Issue with Cash App My account was recently closed by the support team for unknown reasons. I'm unable to cash out my funds as the app is requesting a new card, but it won't accept any new card I input. When I try to use the previous [redacted] card, it says it's unsupported. This situation has left me unable to access over $[redacted], which includes my paycheck. This has greatly impacted my ability to pay rent and bills. Thank you for your attention to this matter. Best, Shelois

I am concerned about possible fraud on my account. Last Friday, I sent $[redacted] to my daughter, but she informed me on Sunday that she never received it. Upon checking my transaction history in the Square app, I discovered two failed attempts to unfamiliar recipients not in my contacts list. Strangely, my bank confirmed a deduction for these transactions on the same day, contradicting Square app's claim of them being failed attempts. To assist my daughter, I resent the $[redacted]. However, my bank stated they couldn't assist with a fraudulent claim because it was a third-party transaction. They advised me to resolve the issue with Square app directly. Frustratingly, I learned there is no customer service or contact number available. I would hope that if Square app suspected fraud and flagged the transactions as failed, they would notify me within the app and assure a refund within a specific timeframe. The lack of customer service is disappointing, and if I use a similar site in the future, I will ensure to review all terms meticulously.

I would like to share my experience with Cash App. On the 19th, I received a payment of $[redacted]. After a few transactions totaling $40, I had $[redacted] available. When I tried to make a $45 purchase, my card was declined. Subsequently, attempting to make a $4.75 purchase was also unsuccessful. Even at the ATM, my withdrawal was declined. My account balance mysteriously dropped to $53. Despite reaching out multiple times to Cash App support, I only received a response from a customer service agent who claimed I had no funds available during the failed transactions, which is incorrect. I am concerned about the mismanagement of my case as my inquiries have not been fully addressed. Additionally, my card was reported as lost and canceled without my authorization. I urgently need assistance to resolve these issues and retrieve the $45 that seems to be missing. Thank you.

I recently called Cash App regarding opening a second account and encountered difficulties with the representative's questioning. Later, my bank informed me of multiple unauthorized attempts to transfer money from my accounts to a strange Cash App account. Unknown individuals were attempting to request funds from my Cash App account and transfer money from my bank accounts to unfamiliar accounts. The initial Cash App representative's number appeared as "Unknown Caller" when I tried to reach out afterwards. My bank suspects fraudulent activity involving Cash App staff. I urgently seek clarification on these suspicious actions. If I do not hear from a Cash App supervisor by noon tomorrow, I will escalate this issue to relevant authorities. My name is Richard Presley.

I noticed a transaction on our bank statement dated 2/1/[redacted] at around 7:45pm, where money was sent to SQC Moe Krause Visa, CA from our joint account. This occurred while we were in Passaic, NJ, staying in a place with unfamiliar individuals, with our belongings upstairs. Several other attempts were made around the same time on two cards linked to two separate accounts belonging to my spouse and me. In Passaic, NJ, there is someone named Moe Krause, seemingly a young individual employed in a kosher food establishment. I suggest investigating the recipient who received the funds fraudulently and checking for any association with a Berger account at [redacted] Ascension St. in Passaic. It is crucial to ensure the safety of others by identifying and addressing such fraudulent activities promptly. Our bank has rectified the issue with the unauthorized transactions. It would be beneficial to have clearer details displayed on bank statements for better identification.

Hello, I am reaching out regarding case number [redacted]0. I have been informed that the case had to be closed due to lack of response from my end. I realized the issue was with my outdated phone number [redacted] associated with my Cash App account. Unfortunately, I was unable to update my number before it became inactive, causing me to miss important messages and calls for verification. The transaction in question involved receiving $[redacted] from $AstraPerez on 1/2/[redacted] at 8:49 p.m. However, there is no trace of this transaction in my Cash App account. I have provided the relevant details, including my contact information and old/new debit card information, to assist in resolving this matter promptly. Thank you for your attention to this matter, and I look forward to a swift resolution. Best regards, Christina Torres

I reached out to the Cash App number listed on a fraudulent website, thinking they were official representatives. Unfortunately, scammers gained access to my Cash App account linked to my bank and stole $1,[redacted]. They took $[redacted] directly from my account and another $[redacted] through Google Play gift card purchases. I discovered the scam after finding the 855xxxx warning online. It's concerning that your company was aware of this scam but did not inform customers. I have reported this incident and your company's inaction to the Attorney General.

This is my follow-up request for your company to address my previous email regarding being deceived out of $[redacted]. I received a response indicating that I didn't specify how I wanted the issue resolved. I am requesting a refund of the $[redacted] due to the lack of notification from your end about the fraudulent CashApp account. I had to contact CashApp myself through a different number on the authentic website. It would have been beneficial if customers were informed when the scam was identified. All I am seeking is a refund of my money.

My bank account was debited $[redacted] from Square Cash without my authorization. This caused my account to go into the negative and made my car payment late. I have not used Square Cash for any transactions, and I urgently need the money refunded. I have contacted my bank and will be filling out a merchant dispute. I did not make any purchases using the Square Cash app or their hardware. Please contact me as soon as possible to address this issue as I continue to try to reach out for assistance.

My husband is employed by Caviar. However, he lost access to his old phone number and had to switch to the Visa Cash App card from direct deposit. He recently received the Cash App card but is unable to activate it as per the instructions provided. When he taps on the cash card icon on the Cash App, there is no option to activate the card, scan the QR code, or enter the CVV code. This issue has led to him not receiving payment since January 6th, causing frustration and inconvenience. We are unsure if the problem is due to the change in the phone number. Please provide assistance as soon as possible. Thank you. Sincerely, S.K.

I received a refund from Carnival Cruise, but my funds have not been released. Instead, my card is showing a negative balance of $35.92, preventing me from making purchases. Moreover, I cashed out over $[redacted] yesterday around 3:40pm and have not received the money, being charged a fee in the process. Following the policy should not result in this treatment. There seems to be an error with my account, as Tammy Thomas from Sutton Bank mentioned another person's name, Angela L. Roberts, associated with it. This is causing significant issues for me as I am on disability and urgently require the funds for medications and treatments. Before pursuing legal action, I kindly request someone to address this matter with me directly and with compassion. How is it possible for my card to have my name and signature, but the account to be linked to someone else? Your prompt attention to this serious matter is greatly appreciated. P. Diane Roberts

I mistakenly sent $[redacted] to the wrong person who is refusing to return it. My intention was to return the money my mom sent me, but I accidentally sent it to the last person who had sent me money. Despite requesting it back, he declined and has blocked my calls. As a psych nurse who previously helped him, I unintentionally sent him more money. This transaction was not a payment or purchase but an attempt to return my mom's money. I have text evidence of my mom sending the money and my refusal to accept it. I have limited acquaintance with this person and only helped him with $40 in cash a few days ago. Unfortunately, he is now holding onto the $[redacted] sent to him in error.

I have been in contact with the support team at Cash App multiple times about my refund of $[redacted], as well as two $30 transactions and one $45 transaction that were promised to be refunded. It has been two weeks, and I have yet to receive my money back. Despite my efforts, I have not received a response from Cash App. They keep sending me emails stating that they closed my case without conducting an investigation. I am growing frustrated with the lack of communication and action on their part. I simply want my money returned to me promptly.

I made a purchase on Dec 13th through Instagram from someone who turned out to be a scammer. Despite not receiving the item, I have evidence of our conversations and a receipt. I reported the incident to my bank, and they initially credited my account but later reversed the transaction on February 7th, [redacted]. The scammer changed Instagram names to avoid me after I tried to get a refund. Originally @amourhustler, then @shopdessi, and later @ashtheplug21. Referred by @Janiiameshell, the CashApp linked was $Zonyea. My Wells Fargo claim number is #[redacted]5. I seek a $[redacted] refund due to being on disability. Others like @richboyyy were also scammed. @dreamofjania is aware. I kindly ask for assistance. My Instagram is Bevoli611, but I have issues with likes, possibly related to @dreamofjania. For fixing, please contact me at [redacted] or [redacted]. Thank you.

I am facing an issue with Cash App. They took $[redacted] from me and keep sending automated replies whenever I contact them via email. They closed my case without proper resolution, making it impossible for me to reach them. There was an unauthorized Capital One account linked to my Cash App, causing the money I tried to cash out to go there instead of my Cash App card. They not only took my money but also blocked me from contacting them. I have filed a complaint with the BBB and am considering legal action as well. It seems that this is a recurring problem affecting many users, and it's unacceptable. These actions by Cash App are fraudulent.

Hello, I noticed unauthorized charges of $[redacted] and $[redacted] on my bank account at 5:53 PM EST on 2/9, just seconds apart. My bank suggested I reach out to you to dispute these charges, as they were not made by me. The charges show up on my statement from Carlsbell. It seems my former roommates Christopher Paradis and/or Chelsea Johnson are responsible for this fraudulent activity. I plan to report this to the authorities soon. Wells Fargo's Fraud Department informed me that the debit card, not the account number, was used for these transactions. The card number in question is 4[redacted] 3[redacted], with an expiration date of 12/22. I hope you can assist in tracking down these payments using this information. I am requesting a formal investigation and reimbursement once it is confirmed that I did not authorize these payments, although my debit card was used. Please get in touch with any updates you may have.

I am facing issues accessing the site to check my activity. This morning, I sent $[redacted] to my son, intending for him to add it to his bank account. However, he accidentally selected to have it mailed on a card. Subsequently, he returned the money to me, but the bank hasn't reflected the refund yet. Even though $[redacted] was debited this morning from my account for the payment. I am waiting for the refund to ensure I can transfer $[redacted] to my son's bank account rather than onto one of your cash cards. The site is challenging to navigate, and I've tried on both my personal computer and phone without success. It doesn't recognize my email address, so I attempt with my phone number, but the process stops after receiving a code to continue signing in.

I have been attempting to reach out to this company through multiple channels. I have been patiently waiting for a refund from a merchant for 2 weeks now. The website states that the refund should have been processed within 10 days, so I reached out to the merchant. They confirmed that the funds were deducted from their account on February 18th. Despite my efforts, Cash App has been unresponsive for 6 days. It is extremely frustrating as the success of my upcoming vacation for a group of 8 depends on resolving this matter with the company promptly. I have tried countless ways to obtain a customer code, but to no avail. It seems impossible to get assistance from anyone, and this situation is starting to feel suspicious. If I do not receive a reply by Monday, I may have to seek legal advice. My Cash App username is $AlexShoptaw. I trust that the necessary steps will be taken to resolve this issue, or I may have to consider switching to another service like Venmo. I have been a loyal customer, paying numerous fees, and this lack of support is disappointingly unexpected.