Square Cash Customer Service Issues

For the last two days, I've been experiencing issues adding cash to my card or sending money, even though my bank account has sufficient funds. An online app is also unable to deposit an electronic refund into my account. Despite these challenges, I can still use my cash card for purchases both in physical stores and online. It's now the third day without being able to buy groceries, and as my husband is an OTR trucker, this card is crucial for my kids and me to access money while he's on the road. Wells Fargo has flagged us in the past for purchases made [redacted] miles apart on one checking account. I urgently need my Square card to be fully operational as it has never caused issues before. This situation is becoming increasingly difficult for my young children, and I am reaching a point of frustration.

On February 28, [redacted], I cashed out $[redacted].00. The recipient returned the funds to me, but on March 1, [redacted], Square Cash debited my account again without issuing a refund. Despite being told the transaction was voided, it still debited my account twice. I need the credit for the returned funds to be posted to my account correctly as it should be a credit and not a debit.

On Friday, March 15th, [redacted] at 1:16 AM, I received a notification from Cash App stating that my job had deposited $[redacted].10 into my account. When I tried to send my fiancé $80 through the app, only $54.10 was showing on my account balance. I contacted Cash App during my lunch break at 12:30 PM and provided them with the necessary details. They requested additional verification including my driver's license, debit card, and a selfie for identification, which I promptly provided at 1:24 PM. As of 10:54 AM on March 18th, I have not received any further instructions on how to resolve the issue and get my money deposited. Despite this setback, I still wish to continue using Cash App. As a single parent reliant on my regular job, the delay in resolving this matter has led to my car being repossessed. I am hesitant to involve the authorities but will do so if necessary. Any guidance would be appreciated.

I, Marvin N. [redacted], unfortunately fell victim to a scam involving $[redacted].00 paid for show tickets at The Classic Center on March 15, [redacted]. The money was sent via Cash App on March 10, [redacted] by Joice T. Despite contacting Cash App Customer Service on March 13th and speaking with a representative, the funds did not appear in my account by March 15th. When I called what I thought was Cash App Customer Service on March 15th, a person named Harry [redacted] attempted to assist but was unsuccessful. After trying to resolve the issue, it turns out Harry had actually stolen the funds and even attempted to take an additional $[redacted] from Ms. Tinsley's account. This resulted in her bank freezing the account. It's disheartening that both of us are now facing financial losses due to this fraudulent activity.

I noticed six fraudulent charges on my bank account, all made by the SQC app on March 20. There are four distinct names associated with the transactions, as detailed below from my bank statement: -------------------------------------------- Pending Mar 20 SQC*CASH APP CARD#[redacted] $15.00 Pending Mar 20 SQC*CASH APP CARD#XXXX $20.00 Pending Mar 20 SQC*TYTIANA HAILEY CARD#XXXX $19.51 Pending Mar 20 SQC*RICARDO ARANA CARD#XXXX $19.49 Pending Mar 20 SQC*JEAN REINHART CARD#XXXX $19.52 Pending Mar 20 SQC*PILAR GUILLORY CARD#XXXX $19.48 -------------------------------- The charges are still pending. I am concerned and would like to prevent any further withdrawals. I want to clarify that I do not have this app, and my card has always been in my possession, not lost or misplaced. Could you please help trace where these transactions originated (state, city, etc.)? Thank you.

I am reaching out regarding an issue with a recent transaction on the Cash App. Unfortunately, the funds I attempted to send to Kenya Davenport did not go through due to a slight error in the recipient's Cash App name. I mistakenly sent the money to a similar but incorrect account. Despite immediately contacting Cash App support and providing all the necessary proof, I faced a delayed response and unhelpful customer service. Multiple emails to their support team were ignored, and my request to speak with a supervisor went unanswered. I am disappointed by the lack of assistance and would like a refund for the transactions made. I intend to escalate this matter by filing a complaint with The Better Business Bureau. My Cash App details are as follows: Sender Cash App Name: $Nashea Fischer Recipient Email: [redacted] Incorrect Cash App Name: $Kenya Davenport Correct Cash App Name: $Kenya Davenport Transactions: $35, identifier #6ZFKH6Y, dated 2/28/19 $[redacted], identifier #QF8PH58, dated 3/14/19

I need help with a claim I filed after unauthorized cash transactions on my Cash App account, causing a negative balance of $[redacted].xx and two overdraft fees. Despite explaining the situation, I received a temporary credit, which is now being reversed. I was directed to Square Cash for assistance, and I possess screenshots of my negative balance during that period. I noticed a reversal benefiting the individual who stole from me, resulting in additional charges. I am disappointed by the lack of support in resolving this matter as a first-time dispute filer. Any guidance on reclaiming my funds would be appreciated.

Today, I closed my Cash App account after facing discrepancies with my available balance for two weeks. I had transferred $[redacted] to my Cash App account on March 22 and made multiple transactions that did not add up to $[redacted]. However, today I received email notifications for incorrect transactions that were not resolved. Despite my attempts, I was never refunded the $[redacted]. I am disappointed in the service provided by Cash App considering the company's significant value.

I am involved in a class-action lawsuit against Square, Sutton Bank, Lincoln Savings Bank, and CashApp due to unauthorized withdrawals from my account. I have taken legal action with my bank, Bank of America, and my attorney at Merritt Webb Law Firm. Square Inc. has wrongfully taken $[redacted] from my account and is withholding an additional $46. I am pursuing fraud claims against these entities for their fraudulent actions.

My Cash App account was hacked, and $[redacted] was sent without my authorization. Despite reaching out to Cash App multiple times, I have not received any meaningful assistance. My case was supposedly escalated to the Account Specialist and Disputes teams, but I have yet to hear from them. The representatives I've spoken to have been unhelpful, ending conversations abruptly without explanations. This ordeal has severely damaged my trust in Cash App, a service I have used and recommended for the past three years. The lack of communication and resolution regarding the stolen funds is unacceptable. I will be lodging a complaint with the Better Business Bureau due to the poor treatment I have experienced. My primary concern now is the security of the platform and the handling of such situations by a financial company. I expect a prompt and respectful resolution from Cash App.

My Cash App has been working fine until I received a payment and then tried to withdraw it. My card got declined for no specific reason, and now I can't make purchases either. It's asking for verification and to link a bank account or debit card, but the 'a low contacts' option didn't work for me. About 10 to 14 days ago, it asked for ID and a picture of my face for verification, which I did successfully. Why is it asking for a bank account or debit card now when I don't have either since I rely on Cash App for my banking? My account seems to be locked. Can anyone assist me with this issue?

I mistakenly sent money through Cash App to someone I don’t even know. I intended to send it to a different person in my contacts, but somehow it got sent to this unknown individual. I'm concerned because I don't have any means to contact them for a refund. The recipient's cashtag is $T1Boogie. The transaction identifier is #1FRYNQW, and it was made today, 5/6/19. Despite my efforts, the Cash App representative has not been able to assist me in resolving this issue. My cashtag is $Mili2u.

My account is [redacted] (Lisa Knapp/Hawes), but it was deleted due to a dispute involving Levunya Marlin. She took $[redacted] by refunding herself through the app without my permission, which I reported to Bank of America on 03/03/19 (Claim #[redacted]28). Despite my report, the bank stated they would not refund the money. Levunya Marlin has a history of theft and scams. She can be contacted at [redacted] or [redacted]. Please investigate her actions to prevent future fraud. I suspect she may have made false claims before. I am an honest person and $[redacted] is a significant amount for me. Kindly reach out to me at [redacted] promptly. Thank you for your attention to this matter.

My account under the email *****@***.com (L. K.*Hawes) was deleted due to a dispute involving Levunya Marlin allegedly taking unauthorized rent payment of $*** from my Bank of America account on ********. I reported this to Bank of America immediately, but they declined to refund the money. Marlin, who has a history of questionable actions, seems to have acquired the funds through your app without my permission. I suspect she might engage in fraudulent activities with your company. The Bank of America claim * regarding this matter is ************ for $*** on ********. Marlin's contact information is *****@***.com and ***-***-****. I urge you to investigate her actions as she may have done this before. I value honesty and $*** is significant to me. Please reach out to me promptly at ***-***-****. Your cooperation is crucial. Thank you for your attention — looking forward to your assistance.

I recently discovered that my Cash App account was closed due to chargebacks that were not my fault. My account was targeted by spam which resulted in it being frozen, preventing me from withdrawing my remaining funds. When I attempted to withdraw the funds after seeing my account was closed, I was prompted to add a new credit/debit card. However, upon trying to remove the funds, an error occurred stating that I could only use the original debit card. When I tried to go back and use the original card, I was unable to proceed, leaving me in a difficult situation. I am seeking assistance in either disputing the closure of my account or in withdrawing the remaining funds. Thank you for your help.

On May 18, [redacted], $[redacted] was stolen from my Visa debit card. My bank shows a pending transfer to a Karen, whom I have never sent money to. I do not know anyone named Karen. Tye usually sends me money when owed, but there is no record of any transactions on my end. This error has made my account negative and resulted in charges. I request the immediate return of my money to my account and for your company to cover the incurred charges. Thank you.

My case number is [redacted]7. I have been attempting to contest a transaction for three months. I have sent numerous emails, but I have not received any responses from the support team. It is incredibly frustrating. Despite providing substantial evidence of being scammed, my bank informed me that only Cash App can reverse the transaction. I am at a loss as to why I cannot file a dispute or receive assistance. Cash App support promised to refer me to both their dispute department and their fraud department, but they have not followed through. I am simply requesting Cash App to reverse the transaction made through Square Cash.

Regarding a mistaken chargeback: Our card ending in [redacted] was debited by Elavon for $1,[redacted].48 on May 2, [redacted]. However, this chargeback was a mistake intended for another merchant. After speaking to the customer who requested the chargeback, they clarified the error. Despite us asking for the money back, the customer claims they did not receive the credit and won't permit us to charge their card again. Elavon recommended contacting the customer, which we did. They shared their statement showing no credit received. We are seeking restitution and demand to know where our money was directed. Please contact me at [redacted]. Thank you.

I was supposed to receive $[redacted] on April 8, [redacted], via the app. However, I never received it, and my bank confirmed no such transaction took place. Today, I received $[redacted], but when I tried to "cash out," I got an error message stating, "There was a problem processing your request. Your account could not be connected at this time." My current Cash App balance is $[redacted], but it should be $[redacted]. I want the full amount to be deposited into my linked account.

I tried to log in to my Cash App account with a code on June 9, [redacted], at 3:20 pm EST. I mistakenly entered my phone number [redacted] instead of my email for the code. Due to my phone being off, I can't retrieve the code. When I tried to request a code via email ([redacted]), I couldn't get access. Cash App support advised me to create a new account and merge them, but after sending verification details, I haven't received further help. I urgently need to access my $[redacted] funds. Thank you.