Square Cash Customer Service Issues

I sent money to my brother last Tuesday. Then on Wednesday, I tried to send another payment but it was declined. I then attempted to use my cash card at an ATM and a store, both transactions were declined. I ended up calling a number, thinking it was Cash App, to address the issue. The person I spoke to convinced me to send $[redacted] to SunTrust, promising an immediate refund. After the call disconnected, I realized it was a scam. I have been trying to cancel the transaction by reaching out to Cash App for the past 4 days without success. I urgently need assistance to cancel the transaction before tomorrow to prevent it from being accepted and deposited into the scammer's account.

I bought shoes from an online shoe company I saw on YouTube. I paid through Cash App, but it's been more than 45 days, and I still haven't received my order. I tried contacting them through their Facebook page, but they blocked me. I believe the company, The Best Kix, is a scam. I'm seeking advice on how to get a refund and prevent others from falling victim. I'm devastated they took over $[redacted] from me. Please assist me in stopping this company and guide me on how to secure a refund. Thank you.

I signed up for Cash App to make a payment for an activity and mistakenly sent $50 to someone with the same name. After failed attempts to retrieve the money and contacting a Cash App representative, my account was canceled due to alleged hacking. The representative advised me to purchase eBay cards to facilitate the return of my funds. Confusion led to $[redacted] being transferred from the eBay cards to the Cash App server, leaving my bank accounts empty. I was left with $[redacted] in Cash App, consisting of funds from both accounts and intended refunds, which customer service acknowledges. Despite efforts to address the issue over the phone, my husband and I faced dismissive interactions. I am eager to speak with the current representative to resolve this complex situation promptly. It's necessary to report the unauthorized transactions to my bank as I urgently need access to my funds. I am determined to seek a fair resolution and will consider legal action if needed, expressing my dissatisfaction through reviews and BBB complaint if necessary.

Good afternoon, support team, I am writing to report a serious issue regarding fraudulent activity on my Cash App account. Unfortunately, my account was hacked, and I am unable to access it as both my associated email and phone number have been compromised. As a result, I lost $[redacted] from my account. I am seeking assistance to regain access to my account and to unlink my bank account. The Cash App username tied to my account is $cixco9, and I suspect the individual who hacked my account is also responsible for the unauthorized transaction. I would like all my personal information, including my profile picture and card details, to be removed and investigated further. I am concerned about the security of my account and how it may affect my relatives if left unresolved. Thank you for your help in advance. Best regards, V.C.

Good afternoon dear support team, I am Vakaba Cisse, and I need to report a serious issue with my Cash App involving fraudulent activity. My account was hacked, and I can't access it because the associated email and phone number were compromised. I lost $[redacted] due to this breach. I am reaching out to see if you can assist me in regaining access to my account. The hackers gained control of both my email and phone number, leaving me unable to recover my Cash App account. I am also requesting for my bank account to be unlinked from the app. My Cash App username was $cixco9, and I suspect the individual who hacked me also took my $[redacted] from the Cash Card without my authorization. I am concerned about the safety of my personal information, as the hacker could potentially use my account to deceive my relatives into sending money under false pretenses. I kindly request that my account be canceled, and an investigation be initiated promptly. Thank you for your assistance.

I have been dealing with CashApp for three weeks and numerous emails regarding a missing refund my daughter sent me. Despite their claims that the issue lies with my bank, CashApp is unable to provide me with official documentation to resolve the problem. They insist that their verbal assurances should be enough. I am seeking resolution through this platform to recover the $55.10 owed to me. Due to the ongoing struggles with CashApp, I plan to escalate my complaint to the AGO, BBB, and seek legal advice on next steps if the matter remains unresolved. I cannot simply forfeit over half of a hundred dollars, whether due to an internal issue at CashApp or otherwise. The delay in releasing my funds and failure to provide necessary documentation for my bank is unacceptable.

Back in April, my card ending in [redacted] was stolen. I promptly canceled it and ordered a new one. Despite blocking it completely, some companies are still deducting money from the old card. I have since blocked access to my credit union account for that card, but the unauthorized transactions persist. They attempted to take small amounts like $.25 first, followed by $39 in June. When I visited the location, they claimed to have no record of me. Even though the card was deactivated, they continue to withdraw funds. It's puzzling how they can access money from a lost or stolen card that wasn't linked to them. I have never engaged with this company, and I marked their emails as spam after receiving them.

I received $66 through Cash App from a third party for a water dispenser I sold. The person later complained about the product, but I did not offer any warranties or guarantees. To my surprise, Cash App deducted $66 from my linked Bank of America account without my authorization. I would like to request a refund for this unauthorized transaction. My Cash App ID is $htenkod. The issue is detailed as Cash App deducting $66 from my bank account without my consent. The transaction description reads "PMNT SENT 06/18 SQC*CASH APP JESSICA A VISA TRANSFER CA." The recipient disputed the payment for the water dispenser that was in perfect condition when sold. My Cashtag is $tenkod, and my phone number is [redacted]. The sender's phone number and email are [redacted] and [redacted] Unfortunately, I do not have information on the recipient's phone number or email address. The transaction identifier is #1QF0MJF, dated 06/18/[redacted]. Despite attempts to contact Cash App through email, I have not received a response. Your assistance in recovering my funds would be greatly appreciated.

I am Monique Williams. I recently noticed a discrepancy of $[redacted]-$[redacted] in my Cash App balance. I promptly cashed out the remaining balance of $[redacted] upon realizing this. It appears from my Cash App activity that an attempt was made to transfer the $[redacted] to a fraudulent account. I received an email notifying me that the transfer failed and the amount was refunded back to my Cash App account. Alarmed, I immediately transferred the refunded amount to my bank to prevent any potential theft. Subsequently, I received a call from an individual claiming to be a Cash App representative who requested additional information. I am worried about the safety of my funds and am seeking assistance in recovering the missing money. Thank you.

Hello, I’m Monique W. Recently, I discovered that approximately $[redacted]-$[redacted] was missing from my cash app balance. In response, I swiftly cashed out the remaining balance of $[redacted] as a precaution. Upon reviewing my cash app activity, it appeared that an individual attempted to transfer the $[redacted] to a fraudulent account. Fortunately, I received an email notification stating that the deposit to the fraudulent account failed and the funds were refunded back to my cash app account. To safeguard my money, I promptly transferred this amount to my bank account. Subsequently, I received a phone call from a person claiming to be a cash app representative requesting additional information. I am apprehensive about the security of my funds and am seeking assistance in ensuring the safe transfer of the remaining stolen money. Your prompt attention to this matter is greatly appreciated. Thank you.

I placed an order for my Cash Card between June 13-15. On June 16, I received an email confirming that the card was sent. After waiting two weeks without receiving it at the provided address, I reordered it due to loss or theft. It has now been over three weeks since the re-order, and I have not received any updates on its status. I am confused about the emails stating that the card was shipped when I have not received it. What could be causing this delay with my card delivery?

My problem persists as the scanner app will only recognize the front of my new Texas ID, not the back. I kindly request an alternative solution or an immediate fix to resolve this issue. Your assistance in escalating this matter to the next level of support would be greatly appreciated. Best, Glenn

I encountered an issue using my Cash App card as it was declined, which was puzzling since I have funds available. Upon reaching out to Cash App, I was informed that my account was closed due to multiple transfers back to my card. This was confusing as I only had a few reversals resulting from unauthorized transactions. I promptly reported these discrepancies. Unfortunately, my account remains closed now. I heavily rely on Cash App for conducting business, especially for paying my rent, which my landlord exclusively accepts through the app. Regrettably, I am now unable to cash out my funds. Reopening my Cash App account or allowing me to create a new one is essential. Can anyone provide assistance with this matter? I have been a loyal customer since [redacted] and seek a resolution.

**Original Post:** Subject: Unauthorized Charges on Cash App MY REQUEST: My Cash App is $evonda27. On July 21, [redacted], an unauthorized transaction occurred. I did not authorize Cash App to transfer money from someone else's account for this payment. I have disputed with the merchant, but they refuse to remove it. I request Cash App to remove the charges of $[redacted].64 for BB King and $[redacted].10 for the unauthorized account transfer. Your prompt attention to this matter is appreciated. Thank you, Bevelyn Phillips **CASH APP RESPONSE:** Hi Bevelyn, I'm Fiona from Cash Support. I understand your concern and will escalate this to our Disputes team to assist you promptly. Please provide specific details for the investigation. MY RESPONSE: I have provided the required information. Please see the details below. CASH APP RESPONSE: Thank you, Bevelyn. Your case is with our Disputes team. Stay updated on your email for progress. MY RESPONSE: Fiona, this unauthorized transfer is fraudulent. Correct this immediately. I expect resolution today. I insist you return the money to the rightful account or I will involve the Attorney General tomorrow. Your prompt action is appreciated. Thank you, Bevelyn Phillips

I am a Cash App user who normally transfers money to my kids without issues. Recently, one of my kids sent me money, and when I attempted to cash out from the app to my bank, the funds did not reach my account. After contacting Cash App, they suggested it might be an issue with my bank's ACH department. My bank confirmed no record of receiving the transactions but identified them as originating from Wells Fargo and advised me to contact Wells Fargo's ACH department. Wells Fargo located the transactions and directed me to contact Square.com, providing me with a contact name, Allison Rossi. When I called the number given, I was prompted for a merchant number, causing confusion as I am not a merchant, and Cash App doesn't offer phone support. I am seeking Cash App's assistance in crediting the funds back to my account so I can resend them to my kid through the app. The transaction details shared by Cash App Support are as follows: - $33.76 deposit on 7/16/19 at 3:50 PM CST, ACH Trace number: [redacted][redacted] - $[redacted].76 deposit on 7/16/19 at 4:06 PM CST, ACH Trace number: [redacted][redacted] - $[redacted].24 deposit on 7/17/19 at 3:28 PM CST, ACH Trace number: [redacted][redacted].

I am a user of the Cash App. Typically, I transfer money to my children after adding it to the Cash App. Recently, one of my kids sent me money via the Cash App, and after doing a cash-out transaction, the money seemed to have vanished between the Cash App and my bank account. I reached out to the Cash App support team, and they suggested the issue might be on my bank's end, advising me to contact the ACH department at my bank. I followed this advice, but my bank couldn't locate the transaction and directed me to speak with the ACH department at Wells Fargo, where the transaction originated. Wells Fargo traced the transactions but could only provide me with a phone number for Square.com. When I tried contacting Square.com using the given number, I couldn't proceed as it required a merchant number. I'm facing a dead-end as the Cash App doesn't have customer support via phone. I hope to have my Cash App account credited to resolve this issue.

I recently received a Cash App payment of $63, which was sent by a friend from her bank account. However, I have not yet received the money in my Cash App account. On July 23, [redacted], I received a reminder text with a link to accept the payment. When I clicked on the link and tried to deposit it, I received a message stating that the payment had already been claimed. After discussing it with the sender, she confirmed that the money was deducted from her bank account. Normally, when I receive Cash App payments, they show up in my account for me to cash out, but this particular payment did not appear in my app. I attempted to use the help feature in the app for missing payments, but encountered an issue when trying to link accounts. It prompted me to link my phone number to another account, and when I tried to proceed, it asked for credit card details that are not associated with my Cash App. I would appreciate any assistance in resolving this matter and getting the funds into my account.

On July 18, [redacted], around 8:00 PM, I tried to transfer $50.00 on Cash App. Unfortunately, I mistakenly sent it to $KimboLeeMatthews instead of my friend's cashtag $K.L.Matthews. I quickly submitted a claim within 10-15 minutes but possibly even sooner. I even attempted to withdraw the money from an ATM to rectify the mistake. Customer service only responded on July 28, [redacted], stating the transfer was already made to the wrong recipient. I take responsibility for the error, but the delay in response and resolution is frustrating. If Cash App had replied within 24 hours, the funds would not have reached the incorrect account. I feel let down by the service and hope they can address this promptly to avoid further issues.

On July 18, I mistakenly sent $[redacted] to the wrong recipient on Cash App. When I contacted the intended recipient, they hadn't received it. I called Cash App at the number provided [redacted], where a representative, John, informed me of a Bank of America account linked to my Wells Fargo account. He requested the account card number to close out the original Cash App card, and I, trusting him, provided it. Shortly after, unauthorized transactions of $[redacted], $[redacted], and $[redacted] began hitting my account. I became suspicious and disconnected the call after 35 minutes. To my dismay, I noticed continuous unauthorized charges on my Cash App later that day. Upon checking my Bank of America account, I discovered a $[redacted] unauthorized charge from Cash App. I promptly reported it as fraud to my bank. I kindly request assistance in locating and refunding my money promptly.

My account was closed on August 3rd, [redacted], citing a security breach. When I reached out to cash support to inquire about the reason, I received a standard automated response explaining that my account was closed due to security concerns. Despite following up and asking for more details, I never received any further explanation. Although I was able to cash out at that time, I still had one pending payment which I am now unable to access. The responses from cash support continue to be generic and unhelpful, instructing me to cash out remaining funds without addressing my specific situation. I find it frustrating that there is no option to speak with a live customer representative and can only communicate via email, waiting up to 48 hours for a response. This lack of personal customer service seems unacceptable when it comes to handling individuals' finances.