Square Cash Customer Service Issues

I purchased herbal tea from openmindtrips.com to detox my body and address drug addiction. However, the seller, [redacted], requested additional funds for a diplomatic stamp, acting suspiciously. Despite asking for a refund, they insist on more payment. I seek support to recover my funds and report this scammer, $mainme11 (Janet Tejada), to the authorities to prevent further scams. Any assistance in resolving this matter and bringing the individual to justice would be highly appreciated.

I had an account with you and this morning I received a message stating there was a dispute for $25 that was sent to someone and it would be refunded. When I emailed you later on that day to find out where the problem occurred, you replied that my Cash App account was closed. You mentioned that in order to withdraw my money, I'd need to attach a new card, which I did. I then opened a new account because I use Cash App every day for my job. However, I am unable to get a new card and can't send or receive money. This is confusing to me because I've never had any issues with my Cash App before. I need this resolved or fixed as soon as possible since it's the only way I receive card payments at my job. You can check all my transactions to confirm I haven't made any fraudulent charges or disputes with anyone on my Cash App.

I need help canceling a hold on my card for a trip I booked through Orbitz. They advised me to contact your company to expedite the hold removal, rather than waiting 3-5 business days. If the hold is cancelled, I hope to receive the credit back promptly to book a new trip. I'm on a tight deadline as I have only 10 hours left before the charge becomes final. This is urgent as I must fly out this Saturday due to an emergency, and I rely on the credit to do so. I tried to seek assistance through customer support, but encountered an issue with my sign-in code and PIN, where it locked me out even though my initial entry was correct.

My cash app was used when my car and phone were stolen during an armed robbery. I have a police report number, a detective who worked the case, and documentation of other fraud committed by these individuals. My personal bank denied my claim citing a history of transactions with unidentifiable people. Despite the involvement of a detective and a suspect in custody, the bank refuses to refund my funds. The criminals used my stolen phone, lacking a passcode due to my legal disability, to make these transactions using my birthdate as the passcode. I possess full documentation supporting my case. With the lack of telephone support from the company, I am reaching out for assistance. My email is [redacted], attached phone number [redacted]. I am Le’Donta De’Mar Curry, contacting you as advised by my banking institution's district manager in search of a resolution. I can provide the police report number, detective’s information, and evidence presented in court. Despite receiving fraud alerts from the company, my funds should be returned as I am a victim of documented fraud.

I believe someone has gotten hold of my cash card details and has made unauthorized transactions at Home Depot. This has resulted in a negative balance in my account. I've been reaching out to support through emails multiple times a day, but haven't received any response yet. I am requesting an immediate refund for the last two transactions that I didn't authorize. It's disappointing because I trusted Cash App for its security, thinking that I couldn't spend more than what was in my balance. However, it seems this is only true for genuine users. I have always recommended this app as a safe way to shop online to my friends, but this incident has made me doubt its security measures. I feel frustrated that despite my efforts to contact support through seven emails, my issue remains unresolved.

I attempted to contact Cash App regarding an issue where someone tried to send me $[redacted].00, but it failed both times resulting in Cash App deducting over $4,[redacted] from their bank account. I found a contact number through Google, [redacted], and called to rectify the situation. The person on the line instructed me to generate a six-digit access number and provide it to them, promising to refund the sender if I transferred $1,[redacted] in two payments. Trusting their guidance, I complied and gave them the code, only to have my account taken over with the name "hallum," my email address changed, and $1,[redacted].00 sent to a Wells Fargo Bank. I have evidence of these actions with screenshots and urge Cash App to investigate. Regrettably, I unknowingly fell victim to a scam, uploading $[redacted] twice as instructed under false pretenses of helping the sender recover the lost $4,[redacted].

I have reached out to Cash App support multiple times without success. I rely on Cash App to pay my bills, and the lack of customer support is causing me significant issues. Last week, I emailed Cash App support about my problem, but I have yet to receive any assistance or resolution. Issue Description: I canceled my bank account and old debit card (ending in [redacted]) linked to Cash App. Upon receiving my new debit card ending in [redacted] today, I tried to transfer my $[redacted] Cash App balance to this new card. However, I got an error message stating I could only cash out to the old card ending in [redacted]. Cashtag: $isaacedik Phone Number: [redacted] Sender's Phone Number and Email: [redacted] Recipient's Phone Number and Email: N/A Transaction Identifier: N/A Date of Transaction: Attempted today, 10/19/18

On September 27, [redacted], I paid $35 to a friend for a haircut through Square Cash. A few weeks later, she informed me that she did not receive the funds. Upon checking the app, I found the transaction was marked "completed", preventing me from canceling it to try another payment method. Despite providing instructions on locating the missing cash, my friend, who is not tech-savvy and lives remotely, was unable to retrieve it. To resolve the issue, I utilized Chase bill pay to send her the money again. I am now seeking assistance on potentially reversing the transaction to retrieve the funds. Thank you for any guidance you can offer. Regards, Sharon N.

This is the third occurrence of unauthorized transactions on my Cash App account. Today, October 23rd, I received notifications of sending $20, $50, and $10 to my daughter, Ashley. Unauthorized transactions like this have happened thrice, and despite reaching out to Cash App for help, I have not received any assistance. I suspect either my account has been hacked, or there is an issue with Cash App's security leading to unauthorized access. I am taking this matter seriously and will be seeking legal advice. I have decided to delete my Cash App account to prevent further unauthorized transactions. I will need to verify with my daughter about the transactions once she returns from work. I have kept records of previous emails and this incident to share with my attorney. These repeated occurrences are causing significant disruptions to my account, and I demand a prompt resolution or I will involve legal actions.

I am experiencing difficulty sending funds via Cash App for a week now. The problem started last Friday (10.19) when my transactions kept getting canceled and refunded. My bank even suspended the transactions briefly but then removed the suspension as per my request. Despite confirming with my bank that there are no issues, every time I try to send money through Cash App, I receive an error message saying "Your payment couldn't be sent" with a red X mark. I would appreciate your assistance in resolving this issue promptly. Thank you in advance.

I believe I have been scammed by Cash App. They attempted to withdraw $[redacted] from my bank account and kept $2,[redacted] from my Cash App balance. They instructed me to sign out and remove the app from my phone. When I tried to reinstall it, an error message appeared saying my name was unavailable. This issue began on October 20th, and I have been facing problems since then. They even changed my name to "aik f j f f" instead of "Miracle [redacted]." When I called, they claimed to be a different company and laughed at me. I need assistance to resolve this issue. The phone number linked to the account is [redacted] and the email is lightskinned51@ gmail.com.

On October 22nd, I attempted to do an instant $10 transfer to my bank account using the Cash App, which had been reliable until then. However, after I initiated the transfer, a message briefly appeared saying the cash out failed, disappearing before I could read any additional details. Although the transaction was unsuccessful, the app deducted $10 from my available balance. I checked with my bank, and no transfer attempts were made, and the transaction does not appear on my app history. I am concerned about the missing $10 and why the app deducted the amount without completing the cash out as indicated.

On September 21st, I paid $[redacted] to $Derick305 and on October 5th, I paid $[redacted] to $epingo for services I never received. The transaction was for a goldendoodle puppy that was supposed to arrive on October 5th from Cleveland. However, the seller requested additional money for shipping costs, and the puppy never arrived. The seller used a fake Facebook profile to promote the puppy and communicated via a Conyers, Georgia landline number. The shipping agency involved, AirPender Logistics in Georgia, closed down shortly after I reported the fraud to my bank. The seller used Google images of the dog for the advertisement, and each transaction was linked to different cash app names but the same account. I have initiated a fraud claim with my bank, but how can I ensure I get a refund for the fraudulent transactions?

I placed an order on Wednesday at 4:30 p.m. through the Seamless app. $21.61 was deducted from my account, but I never received the food my children were eagerly waiting for. Upon investigation, it seems there was a block on the transaction. The restaurant confirmed they never received the order, leaving me without the meal or a refund. It has been over a week and I have not received any responses to my calls or emails to Cash App. I am frustrated and exhausted as this issue has persisted for so long. The money I spent was crucial for my family's meals for the week, and the lack of communication or resolution is deeply troubling. I have already reached out to the Better Business Bureau regarding this matter and am awaiting a prompt response.

A few months back, I mistakenly labeled two transactions (one for $50 and one for $10) with Meredith Marshall ($prettymakeup4u) as fraud and informed my bank TD to issue a fraud alert. After realizing these were legitimate transactions, I contacted TD to remove the fraud alert. TD confirmed that they have reversed everything and alerted you about this change. However, Meredith still claims that the $50 and $10 transactions are being held, and she has not received her money. I have not received a refund either. Please rectify this situation as it appears that her money is still being held. The reference number given by TD is RCW3J7SJ12P0708 from 9/19/18. Thank you.

I recently sent $[redacted] to a bank account linked to my Cash App, which is currently in the negative. This money is crucial for my overdue rent, and I am facing potential eviction. Despite contacting the bank, they informed me they are unable to stop the transaction. The Cash App indicates the money should be deposited by tomorrow, Thursday, but the bank hasn't detected any activity yet. I urgently need the transaction to be cancelled so that I can transfer the funds to a different bank account.

I recently received a notification informing me that my pay was available for instant transfer to my Cash App with a small fee. After agreeing to the fee and transferring the money, I encountered issues loading the funds onto my Cash App Visa debit card. Seeking help, I called a purported Cash App customer service number found online. The individual asked for a 6-digit code and subsequently unlinked my account, closed it, and my money disappeared. They claimed I needed to purchase a $[redacted] Google Play card to retrieve my funds. Feeling suspicious, I called back only to receive the same instructions. Despite reaching out to Cash App via email and being advised to open a new account for them to merge the old and new ones, I remain at a loss, unable to pay my rent.

I received an email indicating a negative balance on my Cash App card, despite not having overdraft. I only had a few dollars left. I am unable to get a response as my emails seem to be cut off, and I'm receiving no help from customer support. I've never experienced this issue before and cannot find any transaction causing the negative balance. I'm trying to reach out for assistance but my emails are not going through. I am concerned about possible fraud and need to speak with a customer support representative urgently.

I recently received my physical Visa Cash card and have been trying to activate it for the past two weeks without success. Despite having sufficient funds in my account, every attempt to activate it has resulted in a "failed" message. I initially scanned the QR code, but subsequent attempts have been unsuccessful, as the activation process fails before reaching that step. I'm eager to start using my card, but if this issue persists, I may have to stop using the Cash app altogether. I would appreciate it if you could activate my Cash app card promptly and improve your customer support so that real humans are available to assist. It has been challenging to find a helpline or receive a response via email. This is my third attempt this week to seek help, and if it's unsuccessful, I will have to withdraw my funds and cancel my account, which I hope to avoid. Your assistance in resolving this matter would be greatly appreciated.

I am having trouble accessing my Square Cash account on my new phone. The app is prompting me to create a new account, which I do not want to do. I have several charges that I need to dispute and merchants I want to block, but I cannot find a way to do so. I have attempted to log in online, but I have forgotten my password and the reset link is not working. Overall, there seem to be many obstacles in reaching out about account issues. Please improve your customer service and provide easier ways for customers to handle their accounts.