A payment got cancelled with an identifier *E*B*Q*X it was a payment from an employer o...

GetHuman-rossford's customer service issue with Square Cash from August 2018

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The issue in GetHuman-rossford's own words
A payment got cancelled with an identifier *E*B*Q*X it was a payment from an employer of $**** and now it's saying the money won't even be released back to them till Tuesday, we are trying to figure out why it got cancelled because it is not a scam or anything they went through the process where they had to enter the last * of their social security number and everything and now I question even using cash app after this but I love the easiness of cash app till this point and now I can't get paid till we get this resolved as well. What can we do to make the payment go through?
GetHuman-rossford did not yet indicate what Square Cash should do to make this right.
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Square Cash

Customer service issue
Reported by GetHuman-rossford
Aug 24th, 2018 - 4 mons ago
I have an issue with Square Cash too
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Seen by 3 customers so far
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Timeline
GetHuman-rossford started working on this issue
Aug 24th 12:14pm