Hi,**My name is Lyricist Dior and I am using Josiah’s login because I am unable to log...

GetHuman970260's customer service issue with Square Cash from August 2018

Help with my Square Cash issue
The issue in GetHuman970260's own words
Hi,**My name is Lyricist Dior and I am using Josiah’s login because I am unable to log into my own Cash App Account. My user tag is $LYRICISTDIOR, the phone number associated with my account is ***-***-****. When I was logged into my account I accidentally logged out and I am unable to recover the code. The phone number associated with my account (***-***-****) is disconnected and when I tried to recover the account I cannot do so without the code, but with the phone being disconnected this is impossible. The other issue is awhile back I was unable to get into my account and I created an account using my main cell phone number of ***-***-**** thinking this was the phone number that I used to create my cash app account but found out it was not. So I then had two accounts once I entered in the ***-***-**** number and it worked. Before I accidentally logged out of my account today I was attempting to delete the ***-***-**** from my account and replace it with ***-***-**** which is my main cell phone number but it said that the number is already in use. Because I am the owner of that phone as well I went in to delete that account associated with my main phone number ***-***-**** so that I could replace this number with the disconnected number ***-***-****, but when I did this I logged out of the account with the ***-***-**** and when I went back into my account it was asking me for a code but since the number is disconnected I cannot get back in since I cannot retrieve the code. To prove that I am the owner of both accounts, on the ***-***-**** $LYRICISTDIOR I just sent Josiah $* before I logged out to make the changes before getting locked out. Also the Cash tag to my deleted account using the correct number is $jvkvhj. I am asking for you to fix it so that I can get back into my account $LyricistDior since I cannot do it on my end since the number that I used is disconnected (***-***-****). I had two cell phones at the time and ***-***-**** is my main cell phone and now my only cell phone so I was confused on which one I used to create my account. I need my ***-***-**** to be on my account $LYRICISTDIOR because this is now my only cell phone and the other number ***-***-**** is disconnected. My email address is *****@***.com. I am unsure if I used my email address when I signed up, but I really need to gain access to my Cash App account $LYRICISTDIOR with the corrected phone number of ***-***-**** since I no longer have ***-***-****.**Thank you so much and I look forward to hearing back from you soon.**Lyricist Dior
GetHuman970260 did not yet indicate what Square Cash should do to make this right.
I have an issue with Square Cash too
How GetHuman970260 fixed the problem
I sent a direct message to Cash Support on Twitter. Once I provided them with my user name, phone number, and email address I received immediate help from customer support via email and the issue was resolved.
Please help with my Square Cash issue
Do you have a customer issue as well?
We can help you get Square Cash's attention and get better help faster. Tap below to get started.
Having Square Cash issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Square Cash email you?
This email address isn't valid

Square Cash

Customer service issue
Reported by GetHuman970260
Aug 9th, 2018 - 8 mons ago
I have an issue with Square Cash too
Fixed
GetHuman970260 shared how to fix
Seen by 5 customers so far
Similar issue to 2897 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman970260 started working on this issue
Aug 9th, 2018 11:53am
GetHuman970260 indicated the issue is not fixed yet.
Aug 10th, 2018 2:41pm
GetHuman970260 indicated the issue is not fixed yet.
Aug 10th, 2018 2:42pm
GetHuman970260 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 1:21pm