I have already written to Square Cash - they said my issue would be "filed" in ten days...

GetHuman846409's customer service issue with Square Cash from July 2018

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The issue in GetHuman846409's own words
I have already written to Square Cash - they said my issue would be "filed" in ten days. I tried to purchase petrol at Smith (Kroger). The pump did not work but Square (Sutton) is holding $***.** for the non-purchase. I have contacted Kroger and they affirmed that I did no purchase anything and said the charges would be removed within ** hours by my bank. That was last Friday - Sutton is still holding the money. Square's **-day response time is unacceptable.
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Square Cash

Customer service issue
Reported by GetHuman846409
Jul 3rd, 2018 - a yr ago
I have an issue with Square Cash too
Not resolved
Seen by 2 customers so far
Similar issue to 1727 others
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Timeline
GetHuman846409 started working on this issue
Jul 3rd, 2018 5:05pm