I was asked to verify my identity but the camera on the app will not focus and accept my ID card. Customer service has rewritten my message, adding a whole paragraph that I did not write. I need help getting past this verification issue so that I can receive my payments.

GetHuman843240's customer service issue with Square Cash from July 2018

70 views | 1700 similar | 1 following
Help with my Square Cash issue
GetHuman843240's next move: try the Square Cash help center.
Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman843240 will want to follow the link below to head to their help center. We will check on GetHuman843240 later to make sure it's all set or try to help escalate.
The issue in GetHuman843240's own words
Verify my identity ... square cash has asked me to verify my identity with my ID card. The camera will not focus, so I can't get a sufficient picture of the back of my ID. I need help waiving this process so that I can receive my payment.
There is no human help I can talk to about this issue and the robots*computer does not understand my issue. There has not been any similar issues addressed in the Help Center.
Showing me a different way to verify my identity and allow me to receive my payments.
I have been a customer for over * years now.
I have tried to contact support, focus my id in different light, etc.
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Square Cash

Square cash app
Customer service issue
Reported by GetHuman843240
Jul 2nd, 2018 - 5 years ago
Seen by 70 customers so far
Similar issue to 1700 others
1 customer following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number


GetHuman843240 started working on this issue
Jul 2nd, 2018 7:49pm
GetHuman843240 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:55pm

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