I was asked to verify my identity but the camera on the app will not focus and accept my ID card. Customer service has rewritten my message, adding a whole paragraph that I did not write. I need help getting past this verification issue so that I can receive my payments.

GetHuman843240's customer service issue with Square Cash from July 2018

Help with my Square Cash issue
The issue in GetHuman843240's own words
Verify my identity ... square cash has asked me to verify my identity with my ID card. The camera will not focus, so I can't get a sufficient picture of the back of my ID. I need help waiving this process so that I can receive my payment.
There is no human help I can talk to about this issue and the robots*computer does not understand my issue. There has not been any similar issues addressed in the Help Center.
Showing me a different way to verify my identity and allow me to receive my payments.
I have been a customer for over * years now.
I have tried to contact support, focus my id in different light, etc.
I have an issue with Square Cash too
How GetHuman843240 fixed the problem
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Square Cash

Square cash app
Customer service issue
Reported by GetHuman843240
Jul 2nd, 2018 - 10 mons ago
I have an issue with Square Cash too
Fixed
Seen by 16 customers so far
Similar issue to 1700 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman843240 started working on this issue
Jul 2nd, 2018 7:49pm
GetHuman843240 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:55pm