Where is my money?

GetHuman-lorikgor's customer service issue with Square Cash from June 2018

Help with my Square Cash issue
The issue in GetHuman-lorikgor's own words
I was trying to send a payment to a recipient who has had no trouble receiving it in the past. He does not have a smart phone and does not wish to upload the new square cash app, as is now required to use the system. I need the money returned. It has been * months! ... On April ** **** I sent a payment of $*,*** to a recipient in the United States. He did not accept the payment and it has not been returned to my bank. Please advise the steps I should take to have this money returned.**Thank you
The lack of customer service is alarming. There is no way to contact Square Cash for assistance.
Return the money to me immediately.
I have been a customer for years and also use the Square POS for my business. if this issue is not resolved quickly I will stop using Square all together and advise others not to use it.
I have spent hours of my precious time trying to get this problem resolved but always end up at a dead end-there seems to be no way to get customer support at Square Cash-not by phone, not by email, not by live chat.
I have an issue with Square Cash too
How GetHuman-lorikgor fixed the problem
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Square Cash

Square Cash
Customer service issue
Reported by GetHuman-lorikgor
Jun 15th, 2018 - 9 mons ago
I have an issue with Square Cash too
Fixed
Seen by 17 customers so far
Similar issue to 993 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-lorikgor started working on this issue
Jun 15th, 2018 1:07pm
GetHuman-lorikgor shared this issue with friends on Facebook
Jun 15th, 2018 1:17pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 2:58pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 2:59pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 3:00pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 3:00pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 3:01pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 16th, 2018 3:04pm
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 17th, 2018 2:21am
GetHuman-lorikgor indicated the issue is not fixed yet.
Jun 17th, 2018 2:28am