Account Number: **********Account Holder: Justin LaRosa*Pin Number: ********I was the...

GetHuman-mrdaboo's customer service issue with Sprint from December 2018

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The issue in GetHuman-mrdaboo's own words
Account Number: **********Account Holder: Justin LaRosa*Pin Number: ********I was the secondary phone on the contract. I canceled my portion of your service on this contract Friday November **th. **My information:**Margaret Taylor** Orange Ln*Ridgefield CT ******(***) ***-*****M*****@***.com**I confirmed MY information with customer service THREE times to ensure it was correct in your system. **Customer service said I would receive an email confirming the cancellation. I never received an email. **In addition I was told a prepaid return equipment*phone shipping box would be arriving at my home address in *-* business days. I have NOT received it. **Let me state again I confirmed my Name, Address, Phone Number & email address with the customer service rep THREE times to ensure she had all my information and it was correct. **Nothing I was told AND confirmed by your rep has happened. **Please explain and advise.
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Customer service issue
Reported by GetHuman-mrdaboo
Dec 1st, 2018 - 6 mons ago
I have an issue with Sprint too
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GetHuman-mrdaboo started working on this issue
Dec 1st, 2018 5:26pm