I have a group chat in iMessenger but one of our members has an android device. Very re...

GetHuman-setrocr's customer service issue with Sprint from November 2018

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The issue in GetHuman-setrocr's own words
I have a group chat in iMessenger but one of our members has an android device. Very recently I have been unable to connect with the group. The other four members also have iPhone * Plus devices and can chat with all of us including the android user. I cannot receive messages, not can I send messages to the group unless the android user is excluded. My device is the only device experiencing this problem. My MMS is activated as is my iMessenger service. This is a very recent development meaning I used to be able to send and receive to everyone including the android user. I want to be able to send and receive messages from all members. I currently experience “message failure” prompts. Please help.
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Sprint

Customer service issue
Reported by GetHuman-setrocr
Nov 29th, 2018 - 9 mons ago
I have an issue with Sprint too
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Seen by 4 customers so far
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GetHuman-setrocr started working on this issue
Nov 29th, 2018 12:22am