Sprint sent me a prepaid UPS box to return my IPhone XR in. I took the box to the UPS s...

GetHuman5207946's customer service issue with Sprint Corporate Care from August 2020

Help with my Sprint Corporate Care issue
The issue in GetHuman5207946's own words
Sprint sent me a prepaid UPS box to return my IPhone XR in. I took the box to the UPS store a month ago and received a package drop off receipt with a tracking number. Sprint never received the phone and since I’ve been charged $*** in fees for non return of equipment. I called the UPS store and the manager said my package was lost in transit. I gave Speint the UPS tracking receipt number several times as well as the store managers name, address and phone number. Sprint has yet to have a supervisor return my dozens of calls, nor have they contacted the UPS store to verify that they indeed lost my package. I did what I was expected to do as a customer. I put Sprint’s product in the prepaid packaging that Sprint sent me. However, I am being penalized because the company that they entrusted to deliver their packages made a mistake. I’ve been trying to speak to a higher up for a month now. Please help me.

GetHuman5207946 did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman5207946 fixed the problem
They contacted me shortly after I put my info on here.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman5207946
Aug 28th, 2020 - 8 months ago
Fixed
GetHuman5207946 shared how to fix
Seen by 3 customers so far
Similar issue to 416 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email

Timeline

GetHuman5207946 started working on this issue
Aug 28th, 2020 3:16pm
GetHuman5207946 confirmed the issue is fixed. Hooray!
Aug 29th, 2020 12:41pm
GetHuman5207946 confirmed the issue is fixed. Hooray!
Aug 29th, 2020 12:44pm

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