We signed up with sprint September of last year and were promised a buy out on phones...

GetHuman4832632's customer service issue with Sprint Corporate Care from May 2020

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The issue in GetHuman4832632's own words
We signed up with sprint September of last year and were promised a buy out on phones. ** line port credits** device buybacks *In total we were promised in writing $****.**. We have not even received so much as a dime! We have gone back into the store * times and still we are unable to speak to a supervisor. *The money was to arrive in *-** weeks but it has been months. We owed Verizon for switching over and the money was supposed to go towards that balance. *Since we had not received the payment after * months our Verizon account was closed and sent to collections!*This is unacceptable and we may look for an attorney to resolve this issue. Also the service is horrible but worse, my husband cannot receive or make calls on his phone. So we have to text constantly!! We need a resolution!*Thank you*Elizabeth and Trevor Johnson****-***-****

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Sprint Corporate Care

Customer service issue
Reported by GetHuman4832632
May 17th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 500 others
0 customers following this

Timeline

GetHuman4832632 started working on this issue
May 17th 7:28pm

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