I leased and signed a contract for a iPhone XR * months ago. I cannot access the intern...

GetHuman2896366's complaint issue with Sprint Corporate Care from May 2019

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The issue in GetHuman2896366's own words
I leased and signed a contract for a iPhone XR * months ago. I cannot access the internet without a WiFi connection. My plan that I chose and pay for monthly is unlimited everything. Text data and voice. I went to a corporate store and was told to type in *CLEAR in order to access the internet with this phone. And then contacted customer care. She walked me through a software update asked me to turn off WiFi, then attempt to access a browser. I got the same error message no network connection. Then she offered me a $** discount for not being able to access the internet since March . Then she contacted the store to tell them to check the phone to see if it is defective and give me a replacement. Then I was told that I may have to pay, for a replacement. WHAT!!! I’m sorry is it my fault that the phone is not accessing the internet.
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Sprint Corporate Care

complaint issue
Reported by GetHuman2896366
May 10th, 2019 - a mon ago
I have an issue with Sprint Corporate Care too
Not resolved
Seen by 2 customers so far
Similar issue to 2290 others
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Timeline
GetHuman2896366 started working on this issue
May 10th 12:11am