Sprint Corporate Care Customer Service Issues

I am writing to express my frustration with Sprint. Despite being a customer for years, I have consistently received poor treatment. It seems like they are unwilling to assist and are quick to suspend service without consideration of individual circumstances. Recently, I faced fraudulent charges on my bank account, leading to its closure due to money being stolen. When I couldn't immediately pay Sprint, they abruptly disconnected my service with little regard for my situation. The stringent restrictions on my account feel excessive. Despite offering to reschedule my payment for 5/31/[redacted], they declined. This experience has left me incredibly dissatisfied, and once my contract ends, I intend to sever ties with Sprint.

Dear Sprint, I recently switched from T-Mobile, but I am having issues with the customer service I have received from multiple representatives and supervisors. The service signal at my residence, [redacted] Glencrest Street Apt [redacted] Houston Texas [redacted], is very poor, despite your claims of great coverage in the area. I received a 2nd Gen Magic Box that did not improve my service, and a supervisor promised to send me a 3rd Generation Magic Box on May 6, which I am still waiting for. Despite speaking to several supervisors and representatives in Technical Support, the issue remains unresolved, with only a tracking order number provided. The constant apologies, promises of resolution within two days, and being bounced around departments has been frustrating and disappointing. I feel it is unfair to pay for LTE service when I am only receiving 3G, especially after a traumatic incident involving the theft of my spouse's device in Colombia. I urge Sprint to investigate the handling of my account and provide a prompt resolution to this issue. The lack of satisfactory customer service is unacceptable, and I may consider escalating this matter to social media and news outlets if necessary. Sincerely, Alexander Simon

I have been overcharged to the point where my phone services are at risk of being disconnected, with one line already suspended. Despite numerous attempts to resolve the issue through customer service, I am continuously promised resolutions that are not being fulfilled. I have spent hours on hold only to be disconnected without any solutions. This situation is urgent, and I desperately need assistance promptly.

I need to file a complaint about an incident that happened at the Sprint store in St. Paul, Minnesota. After visiting the store for service and leaving, I received a Facebook friend request and message from an employee named Neal Warner. He made inappropriate comments about my appearance and age in relation to my parents, which made me uncomfortable. It seems he has been promoted and transferred to another Sprint store, which is concerning. I am looking to address this issue formally. Can anyone provide me with contact information for a regional manager in the Minneapolis/St. Paul area? I am apprehensive about sharing more personal details at this time. Thank you, Kyla H.

I am writing this message because I have an ongoing issue with this terrible service. I am terribly upset; it has been 5 months with this issue, and no one has been able to solve anything. Every month, they charge me more money. They have charged me for accessories and for a phone repair that I never requested. Besides that, they supposedly gave me phones without a contract for 13 months, as far as I remember. When the time came, they told me I could pay to keep them or return them. Now they say I have to continue with them because I had a contract. Every month, they are charging me over $[redacted], which is unfair. Today, they took the little money I had in my bank account. It is unfair that they take advantage and do not keep their word. I moved from another company to save some dollars, but now I regret it because with them, I am paying double. I want all my money back. Every time they promise to return every cent, but they never do. The deadline arrives, and all they cause is to leave us without a connection. Now, if they claim that all calls are recorded, they should listen to each one of our calls and see for themselves how dishonest they are! I hope that through this medium, I will get a fair response and a solution as soon as possible! Sincerely, Evelyn T.

I have had multiple negative experiences trying to arrange a payment plan with your company. Despite receiving threatening emails about payment, I was told conflicting information and treated poorly by your representatives. After being assured by one representative, Diamond, that I could set up a plan with a $[redacted] deposit, I rushed to make the payment only to be put on hold until the office closed, resulting in a dropped call. After many attempts, I managed to make the deposit, only to be informed of a different, larger amount due at the end of the month. This led to an unauthorized charge of $[redacted], leaving me unable to access my account. I am frustrated with the lack of transparency and consistency in your communication and service. I expect a prompt and direct resolution to this issue before taking further action to protect my rights.

Hello, I'm Damian Vasquez, a customer of Sprint since [redacted]. We encountered a problem with Sprint when we upgraded in November [redacted]. We were overcharged significantly, prompting me to consider sharing our experience on social media regarding Sprint's hidden fees. After being contacted by a person from headquarters who assisted me and assured it would not recur, our bill started increasing two months ago due to unexplained additional charges. I am seeking assistance from headquarters to investigate and resolve this issue promptly. If not resolved, I may resort to sharing my concerns about Sprint on social media. You can reach me via email at [redacted] The account linked to this matter relates to phone number [redacted]. Please provide a direct number for a corporate representative to contact me.

I recently purchased a new Note 9 and was unknowingly signed up for a new $[redacted]-a-month plan by a representative without being informed. Despite my current plan being under Rossi Plumbing, Chris Rossi, who is affected by this unauthorized change, wants me to return the phone, even though I have already invested $[redacted]. I attempted to transfer our lines to a new account, excluding the phone, but this is not feasible for business lines. This situation is not only unfair but may also be illegal since I was not properly informed about the plan change. Sprint is at risk of losing our plan, three lines, and three customers over this incident. I am frustrated by this experience and seek a resolution to these issues to maintain our relationship with Sprint.

On January 6th, [redacted], my Note 9 was stolen, and after reporting it to the police, I discovered that Sprint has no location history or data for my device. Despite spending over [redacted] hours trying to resolve this issue, Sprint could not provide me with any information regarding the whereabouts of my phone. I switched from AT&T to Sprint in December [redacted] but did not receive the promotional offer I was promised. The lack of location data has made it impossible for me to recover my stolen phone, which is very frustrating considering the value of the device. It's disheartening to learn about the allegations of Sprint selling customer location data during a class-action lawsuit. I am seeking to receive the original promotion that was offered to me, including having my AT&T lease paid off. I am requesting a new Note 10 along with a free year of service to compensate for the ordeal.

I have been attempting for the past five days to transition my service from Boost Mobile to Sprint. Despite numerous hours spent on the phone, I have encountered disconnections, misinformation, and frustration. As a 66-year-old wheelchair-bound disabled veteran, this process is incredibly overwhelming. I am content with my Boost Mobile phone but am struggling to activate a different device. Rather than being redirected to Boost Mobile, I am seeking assistance from Sprint. It would greatly alleviate my stress if I could be connected to a helpful Sprint representative who can resolve this matter efficiently.

I have a documented payment arrangement with Sprint, supported by chat transcripts. Despite this, my service was interrupted due to Sprint not honoring the agreement. After contacting them, a finance supervisor restored my service with another chat transcript confirming a service interruption protection until June 14th. However, my services were cut off again on June 5th, leading to an arduous 2.5-hour chat with a challenging overseas representative who struggled with communication. The transcript shows her making false statements and offering inadequate solutions. I have been experiencing dropped calls for the past 4 months, a daily issue that Sprint should be able to verify on their logs. During the chat, the representative attempted to negotiate a credit amount in an unprofessional manner, leaving me frustrated. I request a proficient technician to review the issue and provide a fair resolution. It is essential for Sprint to address my concerns respectfully and supervise their overseas customer service appropriately, ensuring compliance with American laws.

I am John Layer. My contact number is [redacted]. Recently, my son received a refurbished S8 phone, but after approximately 30 days, we discovered the screen was burnt in. When we brought it back to the store, they insisted on a $[redacted] repair fee because we had not purchased insurance. This treatment towards a 15-year-old boy who only used the phone during his free time due to school restrictions is unacceptable. After being a loyal Sprint customer for over 12 years and purchasing multiple iPhone 7s, I am disheartened by the lack of consideration. Currently paying close to $[redacted] monthly for 5 lines, I feel mistreated. I intend to escalate this issue to the FTC, the AG's office, and share my experience on social media. I refuse to subject my teenage children to such mistreatment and additional charges.

I have spent 7 hours and 15 minutes on the phone from 6/8 to 6/10 trying to resolve issues with seriously degraded service on all of the iPhones we have on our account. I have used Sprint store resources, online resources, chat, and Sprint customer service. It has taken me over an hour just to find this email address. I believe Sprint has no idea how difficult their customer service is on the actual customer. I have sent the below statement to the FCC in the form of a complaint. I would welcome the opportunity to speak with someone to share more about the extremely stressful weekend I spent with Sprint employees. We have talked to Sprint and Apple for the last two years about reception deteriorating on our iPhones. We have four on our plan, and all four behave the same. Sprint has told us it was because of Apple upgrades. Apple has repeatedly denied this claim, yet we are stuck in a contract where the only relief we are offered is to upgrade our phones at a much greater price. This has been a repeating cycle each time we have upgraded. On the surface, it seems that there is a coordinated scheme to force customers to purchase new phones. James Carr Technical Writer, Genelco Inc. Office: [redacted] Cell: [redacted] Email: [redacted] Web: www.genelco-inc.com Address: [redacted] N Cave Creek Rd | Phoenix, AZ [redacted]

I have encountered issues with sending an email to [redacted] and was informed it is not a valid address. I have devoted over 7 hours in phone calls between 6/8 and 6/10 to address severe service problems with all our iPhones on the account. Despite reaching out through various channels, the difficulty in finding this email only added to the frustration. I have lodged a complaint with the FCC regarding the ordeal and am open to discussing the matter further with a Sprint representative. For the past two years, we have engaged with Sprint and Apple regarding deteriorating reception on our iPhones, but the proposed solution always involves costly upgrades. It appears there may be a strategy in place to compel customers to buy new devices. James C. Technical Writer, Genelco Inc. Office: [redacted] Cell: [redacted] Email: [redacted] Web: www.genelco-inc.com Address: [redacted] N Cave Creek Rd | Phoenix, AZ [redacted]

I need assistance with an issue regarding my iPhone purchase made by my boyfriend back in November. The phone was supposed to be paid in full with no lease, but I was charged $75 in the last bill. Despite multiple calls to Sprint customer service and being assured the issue was resolved, I continued to see the charge on my account. After another lengthy call last night, the lease was finally cancelled. However, this morning, I spoke to a rude representative who mentioned a credit would be applied but the charge is still not reflecting correctly in the upcoming bill. I would like to speak to a supervisor for clarification and ensure the credit is applied as promised. Additionally, I suggest providing more training to store sales representatives to prevent such errors in the future. I am expecting a call or email regarding this matter and hope to see the credit on my next bill.

I am experiencing a serious issue that has been ongoing for two weeks. I purchased a phone from a store on Corunna Road in Flint, Michigan, where Robert was my sales representative. I made a $74 cash payment to him and have all the necessary paperwork. A week later, $50 was charged to a card ending in [redacted], followed by $23 from [redacted]. Now, they claim my $74 cash payment was reversed. Despite multiple visits to the store and calls to customer service, I am deeply upset by the situation. Furthermore, my supposedly new S10 phone was used and took over three hours to set up on May 18th. I am at risk of having my service shut off and as a manager myself, this treatment is unacceptable. I urge someone to assist me with this matter promptly.

I purchased a phone over three months ago, and the seller reported it lost/stolen, blacklisting it, and is receiving a new replacement. I paid $[redacted] for the phone and had to buy a new one for $[redacted] when it was blacklisted yesterday. I feel frustrated as I have now lost $[redacted] on top of what I already paid. My carrier is Metropcs, and I activated the phone on February 11, [redacted]. According to their policy, lost/stolen phones should be reported within 30 to 90 days, which was exceeded in my case. I'm requesting to have the blacklist removed from my phone and seek your assistance. Metropcs attempted to remove the blacklist but faced difficulties. I urge for your help as this situation has caused me financial strain, being on SSDI. I desperately need the phone I rightfully paid for back in service. Thank you. - April H.

I have been considering changing my cell phone provider because I constantly experience poor service. Dealing with customer service is stressful and upsetting. Sprint doesn't show any appreciation for our 15 years of loyalty, their phones are overpriced and unexciting, and their contracts are full of hidden charges. Today, I needed assistance with my bill, but customer service refused to help. When I tried to lodge a complaint, the finance department insisted that I settle my overdue balance first before speaking to a supervisor. This company's behavior is appalling and it makes me question why Verizon would even consider acquiring them.

I have experienced numerous challenges with Sprint's customer service. Several months ago, I encountered a frustrating situation where I spent two hours on the phone, only to be transferred and given misleading information about pricing on a phone. Despite my request, they refused to review the recorded call. Today, I had to contact them about my bill and once again was transferred. However, this time, the supervisor I spoke to apologized and rectified the error. Despite being a customer for 17 years, I feel Sprint focuses more on acquiring new business than catering to existing customers. The supervisor attempted to assist me by offering a discounted price on a Note 9, but after waiting on hold for an unknown duration, I had to explain the situation to another representative who seemed unaware. This experience has left me considering switching to a different carrier due to the disappointing customer service from Sprint.

My husband and I opened our account in Parker, Colorado in December of [redacted]. We were under the impression that the Sprint Drive device was complimentary with our plan. However, we discovered that we have been charged $15 per month for it, even though we do not use it because it triggers the check engine light in my GMC Sierra. We now live in Florida, and the local store was unhelpful when we tried to address this issue. The manager argued that there was no monthly charge, despite our online bill clearly indicating otherwise. When I attempted to return the phone, I was told they do not accept returns and that a prepaid envelope would need to be sent for the return process. We are frustrated with the lack of clear resolution and conflicting information provided, leading us to consider changing our phone plan. We appreciate Sprint and our phones, but the ongoing confusion has been a major inconvenience. This email is our final attempt to resolve these issues. Thank you. Brandi G.