Sprint Corporate Care Customer Service Issues

My daughter accidentally cracked the screen on her iPad mini 3. I received a replacement through insurance and went to the Sprint store to have her old data transferred to the new one and purchase a protective screen. A representative named Shaun assisted me, but unfortunately, when I received the new iPad, I noticed that the screen was cracked. Shaun was unsure how it happened and suggested I return it to the insurance as if it arrived damaged, which I refused as it was not the case. He then inaccurately blamed me for the damage, even though I hadn't left the store or mishandled the iPad. This situation is very inconvenient for me, especially since I have a trip planned for July 4th, and my daughter will be without her iPad. I simply wish for the screen to be replaced or to receive a new iPad at no cost, as the damage occurred while Shaun, the Sprint employee, was handling it.

I was looking to buy multiple new phones, including some for my business. However, the sales representative I spoke to provided me with inaccurate information and processed the order without explaining the billing details. Despite my attempts to contact her via email, she evaded my questions with various excuses. When trying to return the phones at a Sprint store, they couldn't accept them due to the order method, leading to a refund amount issue. Following instructions from a customer care representative, I awaited return packages, eventually sending them back via UPS. Despite returning all phones unopened in their original packaging, I am still receiving bills for some phones and terminated lease agreements that were never agreed upon, except for two lines. After numerous calls to customer service, the issue remains unresolved after almost four months, prompting me to consider legal action, which I prefer to avoid as a long-time Sprint customer. I seek assistance in resolving this frustrating situation promptly. Sincerely, Kaori C.

On March 17th, we visited the Kyle Sprint store where Ashley assisted us in restoring our account that was on military suspension. We also requested to cancel one account, which she confirmed was done. However, after 4 months, we realized the account was never canceled, and we were not receiving our bills. After speaking with Gabby, she mentioned that the employee did not note the cancellation in the system. Gabby offered a $75 credit, but we had spent nearly $[redacted] on unused services, which doesn't seem fair. We were reliant on your employees to perform their duties, and now we are facing the consequences. We are seeking a credit for the 4 months we were charged for a service that was supposed to be canceled. Thank you for your attention to this matter.

My issues with Sprint began in July [redacted] when I signed up. I was attracted by the iPhone BOGO promo for five lines at $[redacted]. Initially, my bills were fine, but then they suddenly increased by $27 from September [redacted] to February [redacted]. Despite speaking with multiple sales and customer service agents, and investing hours on the phone, including tearful moments due to immense stress, I found no solution. Ultimately, I switched carriers, paid off my phone, and left. Now, I have a final bill from Sprint that I want to settle to sever ties with the company for good. Currently, on hold with Sprint for 43 minutes as of today, July 3, [redacted], I seek only for my final bill to be adjusted with the owed credits, and my account closed. The service I received and the stress caused have been disheartening, making me upset to the point of tears and dread when having to call for a resolution. I plea for customer service assistance to resolve my account.

I am confused about the recent payments and the complicated invoice I received. The payments seem to have been returned to me, but the deductions from my checking account are unclear. I haven't had a chance to verify this yet. The process has been so frustrating that I am considering ending my service with Sprint if this issue is not resolved promptly. It is essential to improve communication with customers and simplify the billing system. It would be beneficial to bring jobs back to America to ensure better customer service. The spending limit needs to be re-evaluated, especially since I upgraded my plan to 50 gigs.

Subject: Issue with Porting Phone Number to Sprint Hello Support Team, I experienced an issue while trying to port my phone number to Sprint on 07-08-[redacted] through the online process. I mistakenly selected the "use my existing sim card" option and subsequently encountered difficulties. I reached out to your support team to purchase a new sim card, but despite providing all necessary information, I was unable to complete the transaction successfully. This was partially due to communication challenges with the tech support representative. Considering the frustrations faced during this process, I have decided not to proceed with switching to Sprint. I kindly request confirmation that I will not be charged for the unsuccessful porting attempt. My order details are as follows: Order Number: oy-shso-[redacted]71 Order Date: 07/08/[redacted] Order Status: Closed Thank you for your attention to this matter. Regards, L.G.

My name is Alvin McCoy. My son attends AT&T in Greensboro, NC. He recently received a job offer at Sprint. Following standard practice, he gave two weeks' notice to his current employer, only to receive a call four days before his expected start date at Sprint, informing him that the job offer was rescinded due to wanting a candidate with more experience. I am puzzled by this abrupt change and question if this is a common company policy.

On July 6th, I visited your store in New Castle, Delaware. I wanted to pay off my phone devices and have them unlocked. The customer service representative was helpful. I made the payments as instructed, and was told the phones would be unlocked. After 48 hours and numerous phone calls to different representatives, only 2 phones were successfully unlocked. Now, I am still facing issues with unlocking the 3rd phone. Recently, my child had to travel over [redacted] miles without service, leading to safety concerns. This entire experience has been frustrating and concerning for me and my family. All I am asking for at this point is to have my phone unlocked. I would appreciate your assistance.

I've had a disappointing experience with your company. As a manager at Target, a large retailer, I strive for better customer service than I've received. Since [redacted], I couldn't access my 5% discount due to login issues. Last month, dealing with a problem on my iPhone 7, I had unprofessional call center experiences - hearing background noise as if the agents were outside. I was told to visit a store two hours away to resolve the issue, prompting me to consider canceling my service. Recently, I learned about a $[redacted] rebate but faced hurdles claiming it, even after talking to ID number [redacted]. Despite the $26 compensation, it doesn't justify the hours spent dealing with these issues. I expect better treatment, or I'll escalate this matter to corporate. The lack of knowledge among call center employees is concerning. I hope this feedback reaches the right person for improvements, or I'll switch providers soon.

Hello, my name is Marquita J. I recently opened two lines of service on June 4th. I signed up to receive my bill via email, but never got it. Despite receiving text messages about nearing due dates, I was surprised to learn on June 29 that my phone bill was overdue. I contacted customer service multiple times but got no resolution. On July 2nd, after a long wait, a representative processed a payment without my consent, and my phone got suspended on July 4th. This new contract is only a few weeks old, and I'm willing to pay, but I need clarification on why my bill went unpaid without notice. One of the lines is essential for my disabled veteran husband to communicate with healthcare providers. The bill has now skyrocketed to over $[redacted] in just 30 days, which seems excessive. I hope to resolve this issue promptly.

I've been a Sprint customer for 14 years, but recent experiences have left me feeling disrespected. Despite choosing Sprint for its affordability, ongoing issues with my Samsung Galaxy S10 have pushed me to the breaking point. The 4G LTE connectivity problems have led to four replacement phones, and neither Sprint nor Samsung takes responsibility or values the customer experience. After a frustrating 2-hour call with customer service, I was told I couldn't revert to my S9 due to being past the 15-day trial period, which I never knew existed. Exploring other options, I was shocked by the steep costs involved in leaving my family's contracts. The demand to pay $[redacted] to keep a malfunctioning phone felt unreasonable. Even when I sought to discuss this with a supervisor, I was met with indifference. Frustrated and seeking resolution, I am now considering leaving Sprint entirely and exiting our contracts. It's disappointing to be left in this position after years of loyalty. Any advice on how to proceed would be appreciated.

I am trying to set up a payment arrangement to bring my account up to date. I spoke to various representatives yesterday from 5:30 am to 7:40 pm, and each one made different promises before being rude and hanging up. They took $[redacted].40 from my boyfriend's account without his permission, and all supervisors made empty promises and were rude. I want to resolve this situation, but they seem to be indifferent and I have been experiencing long wait times. My bill keeps increasing, and when I signed up for the service, it was supposed to be a buy one iPhone get one free deal, which was never applied. Customer service representatives have not been helpful and show no concern. Many of my family members are also with Sprint and are dissatisfied. Despite speaking to multiple managers, I have been met with lies and no assistance to get my account back on track. I am frustrated with the company's lack of care and unauthorized withdrawals from my account. My service is now interrupted due to their mistakes. Please assist me in resolving these issues.

Since becoming a customer in [redacted], my experience with Sprint has drastically declined. The current service is subpar and the customer service is lacking. It seems like only new customers matter, leaving long-time customers like me feeling undervalued. I've encountered numerous issues, particularly when I tried to activate an iPhone for my daughter several years ago. I was never able to fully activate the phone, and now I'm being asked to pay an exorbitant amount for it. As someone who has been loyal for so long, I believe there should be rewards in place. I've endured endless frustration, wasted time, and poor service. I've tried to reach out through chat but get disconnected. The promised $[redacted] upgrade fees for loyal customers have mysteriously vanished. I am expecting some sort of compensation, such as a free phone, to make up for the hassle I've had to endure. The local store's lack of basic supplies like sim cards, unresponsive phone lines, and unhelpful technicians only add to the frustration. The insurance program with its high deductible is unreasonable, especially when compared to other industries like car insurance. I demand sincere apologies, free phones, and systemic improvements from Sprint. This level of service is unacceptable, and I know I'm not alone in feeling this way. It's time for a change. Thank you.

Hello, I am Kimberly Clark. I acquired 5 business lines in February and ported in 3 numbers. However, one phone, the [redacted], still does not work. I have not received the promoted promotions or credits promised. The payment for the 3 phones totaling over $[redacted] and the credit union credit of $[redacted] for switching were not applied. I was charged for 3 months of service within 3 days of activation and the bill correction for overbilling was not addressed. Despite submitting my old bills twice to the store district manager for credits, they have not been applied. The district manager, Matthew Reinhardt, has not responded to my inquiries regarding the missing credits. It has been over a month since his last message assuring me he would check on it. I am currently in Mexico, and my phones are once again off. I have documented proof of all the issues I mentioned. I would appreciate it if someone could address these concerns promptly. I can be reached via email or WhatsApp as my phone is currently not functioning. Thank you.

I have four lines and recently upgraded one number. I was charged a cancellation fee of $[redacted], which I refused to pay as I only upgraded the line, not canceled it. Despite multiple attempts to speak with a manager over the phone, I have not been able to resolve this issue. My bill shows the $[redacted] charge for canceling the agreement, but I did not cancel. Sprint tried to charge me for a damaged phone I returned, but they removed that fee. I've been a loyal customer for 20 years and am disappointed with this situation. I am unable to reach a manager and need assistance in removing the $[redacted] charge. Please contact me at ([redacted]). Thank you, Brenda B.

I switched to Sprint from AT&T on March 2 following advice from Larry at the Henderson Kentucky store, encouraging me to save money by switching. Despite having six lines, I have yet to receive the benefits promised. Sprint was meant to cover my AT&T bill, among other incentives, but this has not happened. I've addressed concerns about my granddaughter's line being improperly listed. Contacting support has been challenging, as I am repeatedly redirected and discouraged from contacting them due to previous interactions. I am disappointed by Sprint's service and considering switching to another provider due to unresolved issues. Assistance is needed promptly regarding these matters, particularly the account primary designation and billing discrepancies.

I submitted a detailed report regarding my experience with Sprint Wireless to the BBB, TFC, and the TCC. As a loyal customer for the past 3 years, I was shocked when my bill suddenly increased from $[redacted].00 to $[redacted].00 due to $[redacted].00 in unauthorized international phone call charges. Despite my numerous attempts to resolve this issue by contacting Sprint, I have been shuffled between different offices with no resolution in sight. Despite speaking with several representatives including Mercedes, Jackie Davis, Gia, Samantha, Paula, Sury, and Dona, I have yet to receive a satisfactory response. The Fraud Department insinuated that my use of WhatsApp for calls may be the cause of the extra charges, which I refuted by highlighting my minimal call durations. I requested a review of my call records, as I never had access to international calls as per my contract. I am disappointed by the lack of communication from higher management and the continuous escalation of hidden charges on my bill. I urgently seek a billing adjustment and intend to switch carriers due to this ordeal. I await a response from Sprint's corporate office as promised by Supervisor Emmanuel. -Dr. J.R. Saati

I am extremely disappointed with the service I received at the Sprint store on Hollywood Blvd in Hollywood, Florida. I visited the store multiple times in July to switch from Boost Mobile to Sprint. After hours of waiting, the clerk was unsuccessful in transferring my service and ended up deactivating my Boost account. This forced me to pay an additional $60 to reactivate my service with Boost. The clerk promised a refund, but when I returned, she was not there, and the manager refused to help. I hope that Sprint can resolve this situation and reimburse me for the unnecessary charges. Thank you.

I have been a loyal customer for 16 years without any issues until I attempted to upgrade my phone. Despite my willingness to upgrade, I have never actually made a purchase or received an upgrade from Sprint due to various complications. My current iPhone 5 is outdated, prompting me to consider an iPhone 8 Plus from your website. However, the process became troublesome as unexpected charges like a deposit and NSS fee were added to my bill. The situation worsened when my new phone froze after a couple of days, leaving me without a working device. Reaching out to tech support was unhelpful and visiting a Sprint store only offered limited assistance, suggesting I seek help elsewhere. Feeling frustrated by the lack of resolution and now being asked to pay a bill for services I couldn't use, I am eager to settle the balance and potentially switch providers once my obligations are met.

I recently switched to Sprint six months ago from a family plan with my son. I find it frustrating that I'm paying more for a phone I already own than when I was using Sprint with a leased phone. I expressed my concerns when I started with Sprint, warning them about potential issues like this. Now, I am facing difficulties with unlocking my phone and dealing with customer service for hours without much help. I plan to stop using Sprint soon due to these problems and I hope to switch my phone and number to a different provider. The inability to resolve issues promptly and the hassle of dealing with phone locks has made my experience with Sprint unbearable.