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The issue in GetHuman-granmamh's own words
I have been a Sprint customer since ****. I have been very dissatisfied with my bill, service and customer service. My bill is too high and no one at sprint seems to be able to help me lower my cost. I was called about the sprint drive device which ultimately stopped working. I called numerous times and explained that I work out of town Sunday through Friday night. I was told that I would need to take the device back to receive a new replacement device. After multiple calls I explained that I cannot get to a corporate sprint store due to my limited time at home. After paying over $*** on my bill I found out that I was being billed $*** for the device. I spoke with a rep who told me that my bill would be credited for the $*** but couldn't tell me if I had my son take the device back if I would receive a new device. I'm very angry and frustrated at sprint for all the stated reasons above. My intention is to drop my service as soon as possible and switch to another carrier after being with sprint for over ** years. I need a call or email from a corporate manager as soon as possible!!!!!
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