WE were decieved by Sptint and backed into a corner to agree to an offer after bouncing around between at least a dozen "experts" with no authority for more than * days. Now we want out, return the "devices" and likely look for a different service.

GetHuman-huskerwe's customer service issue with Sprint Corporate Care from March 2019

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The issue in GetHuman-huskerwe's own words
Resolve my on-going issue (noted in brief above) with Sprint's very poor customer service. ... Sprint customer service is terrible. This is just a brief summary of the issues I dealt with for more than * days. There is far too much to provide all details here. **We recently had three-four days of continued poor service from Sprint.*Starting with what we thought was a simple battery replacement, evolved into three days of bouncing around between about a dozen chat folks, sales agents, supervisors, finance, and customer care, all while being placed on hold for long periods of time every time, even being transferred to another agent who had no idea what thee issue was. **We’ve been Sprint customers since ****, have * lines and pay between $***-$*** per month. When asked how Sprint could reciprocate for the poor service and to keep us as customers, all we asked was to upgrade from a Samsung S* to a Samsung S* for the same we were paying for the S*.**Nothing could be that simple. We were told we would get a free “new device”. Little did we know that when we were pushed into a corner, that “free device' was some stupid USB Smart Drive “device” that Sprint is probably trying to unload which we don’t want, don't need and can’t use anyway* and a used (refurbished), S** for $*** per month. Everyone knows refurbished devices (phones) don’t last long. Oh yeah, and a $** credit, which doesn't even come close to the time and aggravation dealing with Sprint on this simple issue. **We feel we were lured into this scam of a deal after we were worn out from all of the time we spent attempting to get resolution We do not want the used phone or the “new device”. We want to return them at no cost to us. We do expect Sprint to provide good faith resolution and compensation for the continued hassle and aggravation over this past week.**If Sprint does not feel a customer of ** years, with * lines, and $***-$*** a month, as much as we respect loyalty, if Sprint doesn't, we'll have to look for anotherr provider.***Of course, as I write this, I've been on hold with Get Human for at least ** minutes, probably to get connected again with someone who has no authority to resolve the issue.
I have a job and can't take hours out of a day to continue to go over and over the issue with the next "gent" in line. Everyone I talk with, while they were all pleasant, has to be briefed and then I was fed a rather misleading resolution which, after * days I was worn out and mistakenly accepted.
*. Sprint take back the used S** and "new device"**. Sprint provide a NEW and UNUSED phone, as originally offered by sales when saying Sprint would provide me with a "NEW DEVICE", either the S** or better yet S*.**. Sprint lower my monthly bill, as offered by sales.**. Compensation for the time and aggravation over *-* days would be nice. The $** offered just didn't cut it,
We have been loyal Sprint customers since ****, have * lines and a monthly bill around $***-$*** per month. I expected much better treatment and resolution than I got. All they did was search for coupons and current offers anyone could get. I wanted something better than a used phone that will be trashed within a year.
I would but I think I've tried about everything. **It would be nice to talk with someone that has authority, seems no one so far, including supervisors have any authority, they're just there to wwear customers out.
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Sprint Corporate Care

Started at a Sprint store, but went through chat people, supeervisors, finance, several sales people and customer care, none of which seem to have any authority other than offering coupons and advertised deals that anyone can get.
Customer service issue
Reported by GetHuman-huskerwe
Mar 1st, 2019 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 2008 others
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Timeline

GetHuman-huskerwe started working on this issue
Mar 1st, 2019 10:12pm